[Remote] Technical Support Specialist
Note: The job is a remote job and is open to candidates in USA. Marigold is a fast-growing marketing technology company that helps businesses strengthen customer relationships through its platforms. They are seeking a Technical Support Specialist to provide exceptional user experiences, support customer needs, and collaborate across teams to enhance products and processes.
Responsibilities
- Develop deep expertise in our product suite to confidently support customer needs
- Respond to customer inquiries via email and phone in a timely, accurate, and personable manner
- Research, troubleshoot, and resolve technical issues, including complex or advanced cases
- Provide best practice guidance to customers using our email marketing and automation tools
- Escalate cases appropriately and collaborate cross-functionally to drive resolution
- Share customer insights with Product and internal teams to enhance the in-app user experience
- Maintain and contribute to internal documentation and knowledge resources
- Stay current on new product features, updates, and evolving support processes
Skills
- 1–2 years of experience in customer support or technical support roles
- Experience in customer-facing environments
- Strong problem-solving and troubleshooting skills
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Team-oriented mindset with a focus on collaboration and continuous improvement
- Experience working in a remote or distributed team environment
- Experience with Salesforce or similar CRM tools
- Experience working with SaaS platforms
- Familiarity with Slack and Google Workspace
- Exposure to AI chatbots or AI-driven support tools
Benefits
- Medical/dental/vision insurance
- Life/accident/disabilities insurance
- Supplemental health benefits
- FSA
- EAP and pet insurance
- Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
- Paid Volunteer Time
- 401k plan with a company match on your contributions.
- Employee-centric and supportive remote work environment with flexibility.
- Support for life events including paid parental leave.
Company Overview