Regional Operations Manager (Wholesale)
Chandler,
Arizona
Remote
Description
Position at loanDepot Position Summary: Responsible for overseeing the operations team(s) within specified Region, managing day to day operations and providing guidance and leadership to staff. Ensures the department meets organizational standards by monitoring quality and timeliness and implements changes to increase efficiency as necessary. Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. Responsibilities:- Responsible for pipeline management, including quality and compliance oversight. Ensures all processes follow organizational standards and maintains all SLAs.
- Provides leadership within the organization on all matters related to loan processing.
- Measures the development and performance of the loan processing staff and monitors metrics and tracks performance.
- Collaborates with sales staff and other internal and external departments to establish loan performance expectations and monitor quality assurance and timeliness of processing workflows.
- Maintains timely closings by setting clear expectations, efficiently directing staff, and identifying areas for process improvements.
- Identifies opportunities to continue to meet and exceed monthly team goals.
- Engages network of partners and peers to resolve problems (Sales, UW, Closing, Settlement, Quality, etc.)
- Meets with team once per week to discuss key agenda items and leads team huddles as needed.
- Assists in problem-resolution and interacts with all parties as needed. Works with management and peers to provide a timely resolution to all parties.
- Mentors team for career development and growth.
- Anticipates staffing needs for full time employees and participates actively in recruiting for both sales and operations.
- Keeps current on new product offerings and educates staff when applicable.
- Performs other duties and projects as assigned.
- Bachelor’s Degree preferred and a minimum of five (5) + years’ experience in loan processing.
- Minimum two (2) + years of management experience preferred.
- Wholesale experience required.
- Knowledge of all product types required.
- Automated Underwriting Systems experience required.
- Aggressive compensation package based on experience and skill set.
- Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate, purposeful, and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and non-exempt positions.