Field Support Analyst

MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States.

MasTec Communications Group performs both wireline and wireless communication services on a national scale. We are experts in cell tower construction, RF engineering, broadband fiber optic cable installation, OSP engineering, wireline construction, and emergency maintenance services.

At MasTec you’ll be joining a family, where we are dedicated to supporting each other and building an atmosphere of teamwork. As part of our team, your opportunities are limitless.

• Build WRTs into our system
• Submit ERFs when the Market Lead is out
• Submit NTEs if material is needed
• Schedule crews for daily work when the Market Lead is out
• Update the tickets to provide status within the MNS Maintenance Platform from start to finish
• Update projects in Oracle once billing is approved
• Finalize all projects to closure, ensuring that costs are transferred as needed and revenue is applied to the project
• Submit NTEs for all Out of the Box Failures
• Put all closeouts into Closeout Packages
• Fill out the Timesheet per updates from the techs and data within the ticket
• Download pictures and acquire a signed AMF if applicable
• Upload pictures into MDAT
• Submit billing into ATT’s ACAS system
• Track all approvals and submit all approvals to the local office so they can finalize the project with revenue and cost adjustments, and submit invoices to AR within Oracle
• Upload all ACAS MNS timesheets into our STAACS system, showing all revenue and costs associated with the ticket, which downloads into an ODC where Revenue/Cost are analyzed for future bids in the current market
• Work with ATT MCAC to acquire all Warranty Recall tickets and get a PO generated
• Send off all PO PDFs to the local PM for them to set up projects from the local office
• Maintain traction on closeouts needed from techs and follow up with the team when it comes to signed AMFs needed
• Other job duties as assigned

About You:

• High school diploma or general education degree (GED)
• Excel and Microsoft Office proficiency
• Able to operate in a high-stress, fast-paced environment
• 1-2 years of related experience
• Pre-planning and forward thinking
• Communication skills
• Problem-solving skills
• Financial acumen
• Must have the ability and be willing to travel, as required, for job-related functions
• Works primarily in an office environment

Hard work pays off. See what you’ll get for your effort: 

Financial Security 

• 401(k) with company match 
• Employee Stock Purchase Plan (ESPP) 
• Life insurance 
• Short-term and Long-term disability 

Health and Wellness 

• Medical, dental, and vision insurance 
• Dependent care and medical flexible spending accounts
• Employee Assistance Program (EAP) 

Work/Life Balance 

• Paid time off 
• Paid holidays 
• Family and medical leave 
• Paid sick time

We meet your commitment with competitive pay and benefits. If this sounds like you, let’s talk. Build your career with MasTec! 

MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

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