Senior Customer Success Manager

Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future. With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders. As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

We are seeking a seasoned Senior Customer Success Manager to join our dynamic team focused on social housing software solutions. As the Senior Customer Success Manager, you will play a pivotal role in ensuring the successful adoption, implementation, and ongoing satisfaction of our software platform within our clients environments.  

You will be responsible for building strong relationships with our clients, understanding their unique needs, and providing strategic guidance to optimise their use of our software to achieve their goals.  

The ideal candidate will be able to demonstrate 

Proven experience (5+ years) in a customer-facing role within the software industry, preferably in customer success or account management.  

Strong understanding of social housing sector dynamics, challenges, and regulatory requirements. 

Exceptional communication and interpersonal skills, with the ability to effectively engage with clients at all levels of an organisation.  

Demonstrated ability to manage multiple clients and projects simultaneously, while maintaining a high level of attention to detail.  

Strategic thinker with the ability to understand complex business requirements and translate them into actionable plans. 

Experience working with CRM software (e.g., Salesforce), customer success platforms, and project management tools.  

Proven track record of driving customer satisfaction, retention, and identifying and closing upsell and cross-sell growth opportunities in a software-as-a-service (SaaS) environment.

Willingness to travel as needed to meet with clients onsite  

We're looking for a dynamic and commercially driven individual to join us in revolutionising the social housing industry through innovative software solutions and unparalleled customer service. If you are passionate about driving positive change and thrive in a fast-paced, client-focused environment, we want to hear from you!