Experienced Full Stack 988 Chat/Text Specialist – Crisis Intervention and Support
Are you passionate about making a difference in people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? Look no further than arenaflex, a leading organization dedicated to delivering care that changes people's lives. We are seeking an experienced Full Stack 988 Chat/Text Specialist to join our team on a part-time, remote basis, working third shift.
About arenaflex
arenaflex is a dynamic, well-established organization that offers rewarding opportunities to serve all ages in a variety of settings. As a trauma-informed organization, we endorse an organizational culture built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. Our team is dedicated to delivering care that changes people's lives, and we are committed to creating a workplace that reflects the growing world around us.
Job Summary
As a Full Stack 988 Chat/Text Specialist, you will be working on a 24/7/365 mental health crisis/suicide prevention focused team, handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. You will provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.
Key Responsibilities
* Provide telephonic or chat clinical screenings and risk assessments
- Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
- Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide
- Meet the ethical and clinical standards in compliance with all accreditation
- Actively participate in ongoing supervision, training, and team meetings
- Assist in administrative tasks as needed
Knowledge, Skills, and Abilities
* Effectively communicate via written, verbal, in-person, and virtual methods
- Demonstrate high-level customer service skills and professional etiquette
- Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
- Knowledge of suicide assessments
- Skill in providing crisis intervention
Qualifications
* Bachelor's degree in behavioral science, Psychology, Social Work, or Certified Peer Recovery Specialist
- Six months to one year of related crisis experience required
- N/A certification/licensure
Work Environment and Culture
* Work from home on a part-time, remote basis
- Flexible schedule to accommodate your needs
- Collaborative and supportive team environment
- Opportunities for growth and development
- Commitment to diversity, equity, and inclusion
- Strong culture of quality and safety
Compensation and Benefits
* Competitive salary range: $19.10-$26.80
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Diversity, Equity, and Inclusion employee resource groups
- Continuing education opportunities
- Employee Assistance Program
Why Join arenaflex?
* Make a difference in people's lives
- Work in a dynamic and supportive environment
- Grow and develop your skills
- Enjoy a competitive salary and benefits package
- Be part of a team that is committed to diversity, equity, and inclusion
How to Apply
If you are passionate about making a difference in people's lives and are looking for a challenging and rewarding role, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job
Equal Opportunity Employer
arenaflex is an equal opportunity employer. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. arenaflex does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Apply for this job