Experienced Patient Care Customer Service Representative – After Hours Call Center
Join arenaflex, a national leader in providing high-quality medical products and services, as a Patient Care Customer Service Representative in our After Hours Call Center. Are you passionate about delivering exceptional patient care and customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking a dedicated and compassionate Patient Care Customer Service Representative to join our After Hours Call Center team in Murray, KY. As a key member of our team, you will play a vital role in ensuring our patients receive the highest level of care and support.
About arenaflex
arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to our patients.
Overview and Responsibilities
As a Patient Care Customer Service Representative, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You will work closely with our patients, healthcare providers, and internal teams to ensure seamless communication and exceptional care.
Key Responsibilities:
* Accurately transcribe patient profiles over the phone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Essential Qualifications:
* High school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
- Effective communication skills in English, both oral and written
- Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology knowledge
- Multi-tasking and attention to detail
- Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Ability to work independently and as part of a team
Preferred Qualifications:
* Experience in a call center or customer service environment
- Familiarity with medical equipment and supplies
- Knowledge of Microsoft applications, including Word and Excel
- Ability to navigate the internet and perform research
Work Environment and Culture:
* 100% remote work from home, with the flexibility to work from anywhere
- Collaborative and dynamic team environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including 401(k), medical, dental, and vision insurance, life insurance, and disability insurance
- Generous paid time off and paid holidays
- Bonus and incentive opportunities
- Mileage reimbursement and telephone reimbursement (when applicable)
How to Apply:
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to our online application portal. We appreciate your interest in arenaflex and look forward to reviewing your application.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
Drug-Free Workplace:
arenaflex is a drug-free workplace and requires all employees to adhere to our substance abuse policy.
Apply Now:
Don't miss this opportunity to join our team and make a difference in the lives of our patients. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job