Experienced Customer Service Representative I – SmileMakers

Join arenaflex's SmileMakers Team and Make Smiles Happen!

Are you a customer service superstar looking for a new challenge? Do you have a passion for delivering exceptional experiences and making a real difference in people's lives? Look no further! arenaflex's SmileMakers is seeking an experienced Customer Service Representative I to join our team. As a SmileMakers Customer Service Representative, you will be the face of our company, providing top-notch service to our customers and helping us achieve our mission to make smiles happen!

About arenaflex's SmileMakers

arenaflex's SmileMakers is the premier provider of patient giveaways and practice promotion products for the dental and medical markets. Founded in 1977, SmileMakers has been making smiles happen for over 40 years. Our mission is to provide innovative and fun products that help healthcare professionals build strong relationships with their patients and communities. As part of the Oriental Trading family of brands, SmileMakers is committed to spreading joy and smiles to millions each year.

Key Responsibilities:

As a SmileMakers Customer Service Representative I, you will be responsible for handling customer calls and mail order entry as assigned. Your primary duties will include:

• Receiving and processing telephone calls, mail, and fax orders from customers in the US and Canada in a professional and courteous manner based on current procedures
• Performing telephone and mail functions in all Business Units
• Upselling, including but not limited to, CS specials, new products, favorites to achieve daily sales targets
• Working on special projects as needed, including but not limited to, completing outbound calls to customers for various reasons
• Assisting customers with issues, including but not limited to, web questions/problems, credits, refunds, promotions, invoices, new accounts, returns, miscellaneous billing, and reship
• Investigating customer inquiries or order issues and completing related documentation
• Providing personalized customer service of the highest level and maintaining all customer information confidential
• Meeting Department production and quality standards
• Responding to a fluctuating volume of calls and hard copy orders
• Maintaining regular, predictable attendance
• Abiding by all policies and procedures of SmileMakers and Oriental Trading Company
• Contributing to making SmileMakers a great place to work
• Must be able to attend face-to-face meetings on short or little advance notice
• Work requires in-person collaboration among colleagues and contractors

Marginal Functions:

* Assisting in the training of new Call Center employees on the computer system and procedures of Call Center operations as requested by a Supervisor

• Other related duties and projects as assigned

Requirements:

* High School Diploma or equivalent combination of education and experience

• Previous customer service experience preferred
• Requires the ability to accurately type 4,200 keystrokes per hour
• Sound knowledge of telephone etiquette
• Requires good reading, listening, and interpersonal communications skills
• Must be able to read and navigate through numerous computer windows in an efficient manner while speaking with customers
• Must display a friendly manner and high degree of tact in dealing with customers

What We Offer:

* Competitive salary

• Opportunity to work in a dynamic and fun environment
• Comprehensive training program to help you succeed in your role
• Collaborative and supportive team environment
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance

Work Environment:

* Remote work option available

• Flexible scheduling to accommodate your needs
• Collaborative and supportive team environment
• Opportunities for face-to-face meetings and in-person collaboration with colleagues and contractors

EOE:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Apply Today!

If you are a customer service superstar looking for a new challenge, don't hesitate to apply today! Join arenaflex's SmileMakers team and make smiles happen! Apply To This Job

Let's Build the Future Together!

At arenaflex's SmileMakers, we are passionate about making smiles happen and building strong relationships with our customers and communities. We are committed to providing innovative and fun products that help healthcare professionals achieve their goals. Join our team and be a part of something special! Apply for this job