Application Engineer
Greenheck Group is a global leader in air movement and ventilation, committed to supporting its team members' growth and development. The Application Engineer provides advanced technical application support, quotes special product designs, and develops training programs for customers while building relationships across the sales channel.
Responsibilities
- Aid product support team on moderately complex technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application
- Develop and communicate solutions for unique applications including design and special pricing
- Gather information and provide resolution to complex field problems
- May include travel for onsite support
- Maintain working knowledge of industry codes and standards to determine product needs and requirements
- Responsible for highlighting and communicating key selling points of our current products for delivery to our sales teams and customers
- Identify opportunities for process improvement and work to implement where applicable
- Maintain familiarity with competitor’s products and identify opportunities
- Develop, organize and present trainings to internal and external customers both onsite and offsite
- Participate in offsite events including planning, set-up, and customer interactions
- May participate in industry related associations
- May provide mentoring, training, indirect supervision of other team members, or may have direct reports
- Build rapport and relationships across rep network and sales channel
- May manage moderately complex team projects including determining timelines
- Document service calls to record data on product questions and field issues
Skills
- 2 Year / Associate Degree in engineering or equivalent years of job experience required
- 0-2 years of relevant work experience in engineering required for level I
- 3-5 years of relevant work experience in engineering required for level II
- 6-9 years of relevant work experience in engineering required for Senior level
- 4 Year / Bachelor Degree preferred
Benefits
- Health & Family Support
- Financial Security
- Learning & Development
- Rewards & Recognition
- Wellbeing & Mental Health
- Work-Life Balance
- Fun Perks
Company Overview