[Remote] Industrial Technical Services Representative (Central Time)

Note: The job is a remote job and is open to candidates in USA. WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. This role partners with the Industrial Sales team to drive industrial and hazardous waste sales revenue growth while providing customer service and support.

Responsibilities

• Assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes
• Applies technical knowledge to assists customers with testing parameters and proper completion of profiles, manifests and appropriate forms
• Processes profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer issues
• Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence
• Effectively utilizes, coordinates and cultivates relationships with internal and external customers
• Contributes to the achievement of the assigned territory revenue goals for the Manufacturing and Industrial (M&I) sales teams
• Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates and new service offerings
• Leverages existing customer relationships to identify new waste stream opportunities
• Drives new opportunities through the use of written correspondence, collateral materials, email, and phone calls
• Provides leads to account managers and program managers using WM sales management tools
• Conducts effective probing of inbound customer calls to identify the proper methodology to "close" the customer
• Assists account managers with receivables and collections issues
• Handles inbound customer calls and referrals from account managers
• Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators

Skills

• Must live and work in the U.S
• Education: High School Diploma or GED (accredited)
• Experience: One (1) year of relevant work experience (in addition to education requirement)
• Knowledge of hazardous waste regulations, DOT requirements, and corporate policies and procedures required
• Requires proven experience with Microsoft Word, Excel, and PowerPoint
• Requires interpersonal skills for internal and external interactions
• Prior experience with special waste streams
• Would strongly prefer prior exposure to Ignite or Salesforce

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation
• Holidays
• Personal Days

Company Overview