Experienced Full Stack Customer Experience Journey Strategist – Web & Cloud Application Development
Join arenaflex in shaping the future of customer experience and driving business growth
Are you a seasoned professional with a passion for creating exceptional customer experiences? Do you have a knack for developing innovative strategies that drive business results? Look no further! arenaflex is seeking an experienced Full Stack Customer Experience Journey Strategist to join our team. As a key member of our Customer Experience Team, you will play a critical role in enhancing great customer experiences for our business customers.
About arenaflex
arenaflex is a leading provider of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting up our communities and striving to make an impact to move the world forward.
What you'll be doing?
As a Full Stack Customer Experience Journey Strategist, you will be responsible for leading communication strategies to manage the end-to-end CX for Business Markets and Global Enterprise and Public Sector. You will act as a central point of contact for building and refining orchestration journeys for transactional and non-marketing communications. Your key responsibilities will include:
- Owning a multitude of transactional comms templates to audit for completeness, accuracy, and brand compliance
- Building connected customer journeys and providing recommendations for improvements to deliver positive results for NPS and drive growth/loyalty priorities for business customers
- Working closely with the database marketing team, and business stakeholders in CX/Product/Digital Ops/Sales and IT to implement plans for journey improvements and enhanced capabilities
- Driving transformation by leading design and flow improvements, incorporating customer data and business insights for a superior customer experience
- Possessing understanding of direct marketing best practices across key tactics (email, direct mail, SMS, digital banners and campaigns) to influence communication journeys from purchases, legal and compliance events
- Working across cross-functional teams in leading design thinking and brainstorming exercises to influence the overall CX comms blueprint and touchpoint strategy
Where you'll be working?
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
What we're looking for?
To be successful in this role, you'll need to have:
- Bachelor's degree or four or more years of work experience
- Six or more years of relevant work experience
- Experience in marketing and/or digital marketing to business customers
- Experience in executing on marketing communications including Email, SMS and/or Push Notifications
- Program delivery and execution experience
Even better if you have one or more of the following:
- AEM (Adobe Experience Manager) experience
- Agency experience
- Digital Marketing/Customer experience certification
- Working knowledge of Adobe, Marketo, Pega tools
Why join arenaflex?
* Competitive salary and benefits package
- Opportunity to work with a leading provider of technology and communications services
- Collaborative and inclusive work environment
- Career growth opportunities and learning benefits
- Work-life balance with flexible work arrangements
- Recognition and rewards for outstanding performance
Equal Employment Opportunity
arenaflex is proud to be an equal opportunity employer – and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Benefits
Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
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