[Remote] Associate Renewals Specialist - SMB
Note: The job is a remote job and is open to candidates in USA. Chainalysis is a leader in blockchain technology, helping organizations navigate the complexities of blockchains. The Associate Renewals Specialist - SMB will manage customer support escalations, execute renewals, and enhance the customer journey for small and medium-sized cryptocurrency businesses.
Responsibilities
- Manage customer support escalations, prepare/execute renewals and work with the team to keep our machine running like clockwork
- Train to be an expert in our product suite and connect existing customers with the best solutions to achieve their business goals and regulatory responsibilities
- Partner with the team and revenue operations to execute automation and internal AI systems to increase capacity, tackle tough problems, and improve the customer journey
- Drive adoption by developing a strong understanding of customer satisfaction, the renewal process, and what it takes to help our customers succeed
- Learn to create and execute a data-driven approach to prioritize and manage customers at scale, enabling growth in a high-volume, low-touch environment
Skills
- Understanding and some experience of a software sales cycle
- Eager to learn the ropes in building a new type of customer journey
- Grow understanding of renewals and account management
- Identify pain points and communicate the value of solutions
- Lead customers through a successful renewal process
- Manage customer support escalations
- Prepare/execute renewals
- Train to be an expert in product suite
- Connect existing customers with the best solutions to achieve their business goals and regulatory responsibilities
- Partner with the team and revenue operations to execute automation and internal AI systems
- Drive adoption by developing a strong understanding of customer satisfaction and the renewal process
- Create and execute a data-driven approach to prioritize and manage customers at scale
- An awareness of regulatory responsibilities for crypto businesses
- Basic knowledge of the small-to-medium crypto customer's business goals
Company Overview