Government and Public Sector - Service Support Desk Analyst
EY is a globally connected powerhouse of diverse teams, seeking to build a better working world. The Service Support Desk Analyst will provide technical help desk support to customers, troubleshoot issues, and assist with identity verification processes related to government services.
Responsibilities
- Provide technical help desk support to customers calling the Service Support Desk (i.e., Help Desk) to resolve problems or issues with the IDMS and/or EIWS, as well as troubleshoot connectivity and other user problems related to:Initiating the chain of trust for identity proofing and providing trusted services to confirm employer sponsorship, binding the applicant to their biometric, and validating the identity source documentation; and HSPD-12 Program and Card Management Support ServicesInitializing PIV cards with appropriate software and data elements for the requested identity verification, personalize the cards with the identity credentials of authorized subjects, and deliver the personalized cards to the authorized subject along with appropriate instructions for protection and use
Skills
- Ability to work in a high-demand, fast-paced environment
- Excellent verbal, interpersonal, and written communications skills
- Able to effectively communicate technical requirements for programs
- Team oriented individual who is able to work with multiple sizes of groups or departments, as well as a diverse group of individuals
- Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to clients
- Willingness to work until the job is done– and commitment to the mission
- Strong attention to detail and organization skills
- Strong analytical and interpersonal skill
- Proficient in windows based software including Word, Excel, Power Point, Visio
- Ability to work at every level of the organization, from team members to top level executives
- US Citizenship required
- Clearance: Active DHS clearance
Benefits
- Medical and dental coverage
- Pension and 401(k) plans
- Paid time off options
- Designated EY Paid Holidays
- Winter/Summer breaks
- Personal/Family Care
- Other leaves of absence
Company Overview