Experienced Customer Service Coordinator – Delivering Exceptional Customer Experiences at arenaflex
Are you passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team at arenaflex as an Experienced Customer Service Coordinator.
About arenaflex
arenaflex is a global leader in the design, manufacture, and distribution of innovative products that enhance people's lives. With a rich history of innovation and a commitment to excellence, we empower individuals to "see more and be more" through our cutting-edge technologies, exceptional quality, and exceptional customer service. Our team of over 180,000 dedicated employees in 150 countries drives our iconic brands, and we're proud to be a force for good in the world.
Job Summary
As an Experienced Customer Service Coordinator at arenaflex, you will be the face of our company, delivering exceptional customer experiences that exceed expectations. You will handle a high volume of customer interactions, resolving issues, providing support, and offering information to keep customers satisfied and retain business. If you're a customer service superstar with a passion for delivering exceptional experiences, we want to hear from you!
Key Responsibilities
* Answer incoming calls and process orders with efficiency and accuracy
- Resolve customer complaints, troubleshoot issues, and determine the best path for resolution
- Correctly document customer interactions and track call types to ensure seamless follow-up
- Maintain support service levels and uphold arenaflex's Customer Service standards
- Own follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability
- Take inbound phone calls for up to 90% of assigned shift
- Make outbound calls to resolve customer issues and promote digital tool usage
- Resolve customer claims and take payments
- Support basic A/R functions and promote digital tool usage
- Collaborate with internal teams to resolve complex customer issues
Essential Qualifications
* High school diploma or equivalent
- 2+ years of experience working in customer service, hospitality, or call center environment
- Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
- Strong verbal and written communication skills
- Demonstrated listening and comprehension skills
- A clear team player with strong interpersonal skills
- Ability to maintain composure when dealing with difficult customer situations
- Ability to multitask and prioritize tasks efficiently
- Excellent time management skills
- Strong PC skills, including MS Office, Word, and Excel
- Optical experience, including office work exposure to RX
- Intermediate Excel skills
- Ability to navigate information systems and internet
- Must have flexibility in work hours to support business needs between 8 AM and 8 PM, Monday-Friday
Preferred Qualifications
* Higher education degree
- Inside Sales Experience
- Experience using SAP
- Experience in the optical industry, full knowledge of arenaflex's optical products, and a strong command of the industry language
- Bilingual Spanish or French
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and onboarding program
- Flexible work arrangements to support work-life balance
- Access to cutting-edge technologies and innovative products
- Opportunities to make a meaningful impact on people's lives
How to Apply
Ready to join our team and deliver exceptional customer experiences at arenaflex? Click the link below to apply now, and we'll be in touch soon! Apply To This Job
Simple Application Process
We believe in making the application process easy and straightforward. Simply click the link above, and we'll guide you through the next steps. We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply for this job