Experienced Sr. Manager of Forecasting – Global Customer Service Capacity Planning

Are you a seasoned leader with a passion for driving business growth through data-driven insights? Do you have a strong analytical background and excellent communication skills? If so, we invite you to join arenaflex as a Sr. Manager of Forecasting, where you will play a critical role in shaping the company's customer service strategy and driving business success.

About arenaflex

arenaflex is a world-class e-commerce platform that strives to be Earth's most customer-centric company. By giving customers more of what they want – low prices, vast selection, and convenience – arenaflex continues to grow and evolve as a leader in the industry. Our commitment to innovation and customer satisfaction has made us a preferred choice for millions of customers around the world.

Job Summary

As a Sr. Manager of Forecasting, you will be responsible for creating and delivering contact forecasts that will drive cost-effective and comprehensive global capacity planning solutions for our Customer Service (CS) network. You will lead a team of analysts and managers spread across multiple countries, ensuring low error contact forecasts to ensure service level delivery. This is a high-impact role with goals that directly impact the bottom line of the business.

Key Responsibilities

* Manage a team of analysts and managers to develop short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets

• Lead a team of 10+ analysts and managers, including hiring, development, and performance management
• Develop and implement forecasting models and techniques to improve accuracy and reduce errors
• Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
• Analyze data to identify trends and patterns, and develop insights to inform business decisions
• Develop and maintain relationships with cross-functional teams, including sales, marketing, and operations
• Stay up-to-date with industry trends and best practices in forecasting and analytics

Essential Qualifications

* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field

• 10+ years of experience in Forecasting/Planning, with a strong analytical background
• Excellent communication skills to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment
• Ability to manage team to meet tight deadlines and prioritize workloads
• Experience with SQL, statistical analysis, and data visualization tools

Preferred Qualifications

* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience

• Experience in forecasting, time-series, and multivariate regression
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills
• Natural curiosity and desire to learn

Skills and Competencies

* Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop insights

• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Strong leadership and management skills, with the ability to lead and grow high-performing teams
• Ability to work in a dynamic, fast-paced environment, with a strong attention to detail and exceptional organizational skills
• Experience with data visualization tools, such as Tableau or Power BI
• Familiarity with AWS technologies, such as Redshift and S3

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Sr. Manager of Forecasting, you will have opportunities to:

• Develop and implement forecasting models and techniques to improve accuracy and reduce errors
• Collaborate with senior CS leadership to inform business decisions and drive growth
• Lead a team of analysts and managers, including hiring, development, and performance management
• Stay up-to-date with industry trends and best practices in forecasting and analytics
• Participate in training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment that values innovation, customer satisfaction, and employee growth. Our company culture is built on a foundation of trust, respect, and open communication. We offer a collaborative and inclusive work environment that encourages creativity, experimentation, and learning.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary and bonus structure
• Comprehensive health and wellness benefits
• Retirement savings plan
• Paid time off and holidays
• Flexible work arrangements, including remote work options
• Professional development opportunities and training programs
• Access to cutting-edge technology and tools

How to Apply

If you are a seasoned leader with a passion for driving business growth through data-driven insights, we invite you to apply for the Sr. Manager of Forecasting role at arenaflex. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job