Records & Operations Support (Remote)

tango is a leader in the home health management industry and is preparing for significant growth! Our mission is to deliver innovative, home-based, post-acute solutions through proprietary technology and proven processes. We partner with health plans to provide a comprehensive suite of products and services designed to manage the total cost of care.

We are currently looking for a Records & Operations Support to join our growing team!

Position Description

The Records & Operations Support team member provides day-to-day oversight of medical records requests, collection, and tracking. The position is responsible for the coordination of all medical record and information requests, maintaining accurate logs/trackers, and shared inboxes to ensure completion of requests in the defined timeframes. This role supports documentation and standard work by maintaining procedures and job aids, assisting with onboarding/training, and helping implement workflow and system improvements. The coordinator also partners with leadership and Reporting/Data Analytics to define reporting needs, validate data, distribute routine and ad hoc reports, and support audit readiness while maintaining strict confidentiality and HIPAA compliance. When time allows, the position provides operational and administrative support to the Referral Management team.

Work Location

(Remote)

Responsibilities and Duties

Include, but not limited to the following:

• Medical Records collection and tracking: Collect, log, validate, route, and track medical record and information requests in compliance with HIPAA and organizational policies; coordinate timely and confidential fulfillment with appropriate teams and external partners. When necessary, oversight of other team members collection and tracking of records.
• Provide day-to-day operational and clerical support for Referral Management, including maintaining trackers and work queues, monitoring shared inboxes, coordinating follow-ups with referral sources, organizing electronic files and databases, and supporting department communications, scheduling, and coverage as assigned. Communicate professionally with internal teams and external partners, resolving routine issues, escalating complex concerns, and ensuring strict confidentiality.
• Documentation, Systems & Training Support: Document current- and future-state workflows for record management and referral operations, gather stakeholder input to inform system updates, and maintain clear, version-controlled procedures and job aids. Create and update desktop procedures, including step-by-step instructions, checklists, and workflow diagrams, and support onboarding and ongoing training by answering process questions and reinforcing standard work.
• Process Improvement, Quality & Reporting: Support process and system improvements by participating in go-live activities, validating data entry, conducting quality reviews and time studies, identifying trends and pain points, and recommending solutions to improve accuracy, timeliness, and efficiency. Partner with leadership and IT/Reporting to test fixes and confirm outcomes. Serve as a liaison with Reporting/Data Analytics to define requirements, validate data accuracy, enhance dashboards, and ensure reports are meaningful and actionable; distribute scheduled and ad hoc reports, maintain logs/version control, and confirm receipt as needed.
• Audit & Operational Support: Assist with audit readiness and quality initiatives by gathering documentation, maintaining required logs, supporting corrective actions, and providing operational updates to leadership to ensure alignment with daily throughput and performance goals.
• Duties may be expanded or modified to meet operational requirements.

Qualifications

• Medical records experience is required.
• A high school diploma or GED is required; college education is preferred.
• Experience with Microsoft Word, Excel, and PowerPoint is necessary.
• The ability to follow issues through to completion is essential.
• A background in home care is an asset but not mandatory.
• Candidates who understand medical terminology are preferred.
• Outstanding oral and written communication skills are a must.
• Experience with Electronic Health Records is considered a plus.

Proven Personal Attributes

• Able to manage multiple responsibilities at a fast pace
• Detail-oriented with strong organizational skills
• Self-motivated and works independently
• Flexible, cooperative, and self-directed
• Skilled at multitasking in a dynamic environment
• Remains calm and manages stress well
• Maintains confidentiality and HIPAA compliance
• Develops effective organizational habits
• Active listener and creative problem solver
• Excellent written and oral communication across all platforms

Remote Requirements

• Secure Workspace
• Internet
• HIPAA Privacy expectations

tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.