Elite Inforce Case Coordinator

Manulife is a leading provider of investment and insurance solutions that meet the diverse financial needs of Canadian families. They are seeking an Elite Inforce Case Coordinator to provide pro-active support to Corporate Account, National Account, and Independent Advisor offices, ensuring timely processing of new life insurance applications.

Responsibilities

• Build one-to-one relationships with their assigned branches by being a consistent point of contact for them during the life of the policy
• Pro-actively follow-up on all pending cases to ensure service standards are being met
• Anticipate the needs of their customers and perform outbound calls, e-mails or any notifications to keep them informed of the details that are important to them
• Assume ownership of the files assigned, understand any urgency and assist to solve the problems that may prevent a file from moving through the process as quickly as possible

Skills

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec
• Exhibit excellent communication skills, both oral and written, and demonstrate proven customer service experience with the ability to interact effectively and professionally with all levels of management. Be a team player with strong interpersonal skills
• Must be adaptable and capable of handling ongoing change management. Possess the ability to research, identify problems, and contribute to finding solutions, including recognizing when to escalate exceptions to provide superior service
• Demonstrate the ability to influence, convince, direct, and persuade others effectively
• Show exceptional organizational skills and attention to detail
• Knowledge of individual life insurance terminology and products is considered an asset

Benefits

• Health
• Dental
• Mental health
• Vision
• Short- and long-term disability
• Life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Paid time off program in Canada includes holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence

Company Overview