IT Technician I
TechTastic is a company that provides IT support for small-to-mid-size business clients across various industries. They are seeking an IT Technician I who will provide front-line IT support, perform onsite installations, and assist with supporting the IT infrastructure of client environments.
Responsibilities
- Provide Tier 1 technical support for end users via phone, email, and in-person
- Troubleshoot and resolve issues related to workstations, servers, networking, and peripherals
- Perform onsite installations of computers, servers, networking equipment, and structured cabling
- Track issue resolution in ticketing system
- Document work performed, configurations, and resolutions accurately
- Provision and manage users in Active Directory / Entra ID and Microsoft 365
- Assist with backup configuration, monitoring, and restore testing
- Escalate complex issues appropriately while exercising sound independent judgment
Skills
- 0–2 years of hands‑on IT experience or equivalent practical training
- Associate degree in IT or equivalent professional experience
- Relevant certifications (CompTIA A+, Network+, Microsoft certifications) are a plus
Benefits
- Health insurance
- Dental Insurance
- Vision Insurance
- Paid holidays and paid birthday
- 2–4 weeks PTO based on tenure
- Certifications paid upon successful completion and with managerial pre-approval
Company Overview