Call Center Bilingual Sales and Retention Representative (English/Spanish) - Hybrid
AT&T is a global leader in communications and technology, seeking a Bilingual Sales and Retention Representative to join their team. The role involves engaging with customers in both English and Spanish, providing solutions to enhance their service experience, and driving customer satisfaction and loyalty through effective communication and sales techniques.
Responsibilities
- Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Identify upselling opportunities and close deals to reach your sales and commissions targets
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
- Paid training to set you up for success
Skills
- Fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish
- Ability to report to the Miami, FL location to work in center 3-4 days weekly and remotely from home 1-2 days weekly
- Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Identify upselling opportunities and close deals to reach your sales and commissions targets
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
- Participate in paid training to set you up for success
- Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
- Verified internet service with a minimum of 12mb upload speed and 18mb download speed
- Established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection)
- Available, accessible, and accountable to work during established work schedules and shifts
- Follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies
- Commissioned sales experience highly preferred
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Company Overview
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