Experienced Customer Sales and Service Call Center Representative – Hybrid

Join arenaflex, a global leader in communications and technology, as a Customer Sales and Service Call Center Representative – Hybrid. This exciting role offers a unique blend of in-center and remote work, providing you with the flexibility to balance your work and personal life. As a member of our team, you'll be the voice of arenaflex, creating meaningful connections with customers and redefining customer service.

About arenaflex

arenaflex is a pioneer in making connections, and we've been innovating for nearly 150 years. From the invention of the telephone to the widespread availability of 5G and Fiber, we've been at the forefront of creating connections that change the world. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day.

Job Summary

As a Customer Sales and Service Call Center Representative – Hybrid, you'll be responsible for providing exceptional customer service, sales, and retention support to prospective and existing customers. You'll be the frontline representative, handling customer interactions, resolving issues, and building customer confidence and loyalty. This role offers a unique opportunity to work in a fast-paced environment, handling calls, chats, emails, and other customer inquiries.

Key Responsibilities

* Handle customer interactions (calls, chats, emails) in a fast-paced environment

• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
• Participate in paid training to enhance your skills and knowledge

What We're Looking For

* Unwavering Customer Focus: You're passionate about delivering exceptional customer service and building strong relationships with customers.

• Strong Work Ethic: You're a team player who is committed to meeting and exceeding performance goals.
• Adaptability: You're flexible and able to adapt to changing situations and priorities.
• Problem-Solving Skills: You're able to analyze problems, identify solutions, and implement effective resolutions.
• Attention to Details: You're meticulous and detail-oriented, ensuring that customer issues are resolved accurately and efficiently.

Perks and Benefits

* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone

• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• At least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work-from-Home (WFH) Requirements

* You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed

• An established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection)
• arenaflex will provide the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
• You'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities

* As a Customer Sales and Service Call Center Representative – Hybrid, you'll have the opportunity to round out your experience with training on the latest technology, devices, and arenaflex's entire lineup of products, services, and promotions.

• Career possibilities are limitless with arenaflex. You'll have the chance to move into leadership roles, specialize in specific areas, or explore new opportunities within the company.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and we strive to create an inclusive environment that values diversity and promotes equal opportunities for all employees.

How to Apply

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of passionate and dedicated professionals who are committed to making connections and changing the world. Apply Job! Apply to this Job Apply for this job