Experienced Full Stack Customer Engineering Specialist – Data Collaboration and Support
At arenaflex, we're revolutionizing the way data teams collaborate and work together. As a Customer Engineering Specialist, you'll be at the forefront of this movement, helping our customers unlock the full potential of their data and drive extraordinary outcomes. Join our team and become part of a mission to empower the humans of data to achieve more, together.
About arenaflex
arenaflex is the world's first active metadata platform, helping organisations transform data chaos into clarity and seamless collaboration. Recognised as leaders by Gartner and Forrester and backed by Insight Partners, we're at the forefront of reimagining how humans and data work together. Our platform empowers ambitious teams across industries to unlock the full potential of their data, from Fortune 500 leaders to hyper-growth startups, and from automotive innovators to healthcare organisations.
The Role
We're hiring a Customer Engineering Specialist within our Engineering Support group to help us continue providing world-class support experience to our customers, globally. In this role, you'll not only be helping our customers identify product issues but also resolving them on the ground, including bug fixing and code reviews. You'll be a key player in revolutionizing how organisations unlock data's true potential and will be part of a collaborative team dedicated to empowering data teams globally.
Key Responsibilities
* Challenge yourself: Go beyond basic troubleshooting, diagnose and fix complex product issues using your Python/Java expertise.
- Empower users: Analyze issue patterns, suggest improvements and uncover new use cases to shape the future of our platform.
- Become the knowledge hub: Craft solutions, enhance processes and contribute to public knowledge articles, guiding users and your team.
- Shape the future of data: Be a key player in revolutionizing how organisations unlock data's true potential.
- Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers.
- Train and mentor: New team members as we scale our Customer Happiness function.
What makes you a match?
* 5+ years into Technical Support at a level closest to engineering (L3 or higher) with strong Python/Java skills.
- Technical Debugging - Code browsing (Python/Java), attaching a code debugger, Log analysis.
- Reverse engineer (problem statement to code snippet)
- Run code locally and understand the flow line by line
- Test fixes locally and commit the changes
- Passion for empowering users: Understand their pain points and find solutions that make a real impact.
- Solid computing fundamentals: Master operating systems (Linux), networks, storage, scripting and REST APIs.
- Communication that shines: Clearly explain technical concepts to anyone.
Preferred Qualifications
* Cloud-native tech experience (Kubernetes) and cloud platform exposure (AWS, Azure, GCP).
- SaaS and startup environment familiarity.
- Worked as a Software Engineer (bug-fixing and/or feature development)
- Experience leading a technical team.
What you will get?
* Collaborative Team: Work alongside talented, humble individuals dedicated to revolutionizing data team experiences globally.
- Remote Flexibility: Enjoy the freedom to work from anywhere in the world, prioritizing work-life balance.
- Cultural Immersion: Immerse yourself in a culture that values learning and knowledge-sharing.
Join the arenaflex Revolution
At arenaflex, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress.
Why arenaflex for You?
* Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.
- Limitless Opportunities: At arenaflex, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.
- A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.
About arenaflex Culture
* We're a fully remote company, trusted by global leaders like Cisco, Nasdaq, and HubSpot.
- We've achieved 7X revenue growth in two years and are building a talented team spanning 15+ countries.
- We're committed to helping data teams do their lives’ best work and believe that diversity and authenticity are the cornerstones of innovation.
Equal Opportunity Employer
At arenaflex, we're committed to helping data teams do their lives’ best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. arenaflex is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.
Apply to this Job
If you're ready to do your life's best work and help shape the future of data collaboration, join arenaflex and become part of a mission to empower the humans of data to achieve more, together. Apply for this job