Experienced Customer Success Manager – Risk Compliance Program Administration and Portfolio Management

At arenaflex, we're revolutionizing the multifamily risk compliance industry with innovative solutions that seamlessly meet the needs of our customers. Founded in 2018 and headquartered in Columbus, Ohio, arenaflex provides cutting-edge insurance compliance solutions and financial services for the mutual benefit of property owners, managers, and residents in multifamily real estate. Our team of technologists, developers, insurance and finance professionals, and property management industry veterans collaborate to deliver technology-driven solutions that transform flawed and antiquated processes, creating property revenue and financial wellness for residents. As a Customer Success Manager at arenaflex, you'll be a vital member of our growing team of entrepreneurial-minded professionals. You'll have the opportunity to assist in the development of our operational platform, while serving as the primary point of contact for property level staff members, monitoring daily compliance, and overseeing an assigned portfolio of properties. If you're passionate about delivering exceptional customer experiences, driving business growth, and making a meaningful impact in the multifamily risk compliance industry, we encourage you to apply for this exciting opportunity.

Job Overview

As a Customer Success Manager, you'll be responsible for the day-to-day site level administration of the risk compliance program, including:

• Monitoring daily compliance and communicating directly with property level teams to ensure processes, procedures, and best practices are being executed to maintain anticipated compliance levels.
• Serving as the primary point of contact for property level staff members to assist in training, customer service, and technical account questions and issues.
• Helping train staff on sales practices to reach the company's targeted goals for the property damage waiver product.
• Tracking daily key account metrics for your portfolio and assisting in forecasting for financial performance and budgetary purposes.
• Assisting in onboarding and integrating new customers and their respective properties to the arenaflex platform in a logical and timely manner.
• Clearly communicating the progress of monthly, quarterly, and annual initiatives to internal and external stakeholders.
• Participating in strategic planning and development of the firm's operational platform.

What You'll Bring

To succeed in this role, you'll need to possess:

• Strong communication and interpersonal skills, with a friendly, personable, and positive personality.
• Excellent organizational and time management skills, with the ability to prioritize and multi-task.
• A positive attitude with a willingness to quickly learn and adapt to new systems.
• Previous customer service experience, preferably in a property management or customer success role.
• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.

What We Offer

As a Customer Success Manager at arenaflex, you'll receive a competitive base salary, bonus opportunities, and a robust benefits package. Our benefits include:

• Your choice of three health insurance plans
• Voluntary dental, vision, short-term disability, long-term disability, life, and AD&D insurance
• Paid Time Off
• Paid holidays
• A 401(k) with 4% company match
• Opportunities for professional growth and development

Work Environment and Company Culture

At arenaflex, we foster a collaborative and dynamic work environment that encourages innovation, creativity, and teamwork. Our team members are passionate about delivering exceptional customer experiences and making a meaningful impact in the multifamily risk compliance industry. We offer a range of benefits and perks, including:

• Flexible work arrangements and remote work options
• Regular team-building activities and social events
• Professional development opportunities and training programs
• A comprehensive benefits package and competitive compensation

How to Apply

If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We look forward to hearing from you!

Contact Information

To apply, please visit our website at [arenaflex website URL] or email your resume and cover letter to [arenaflex email address]. We're excited to connect with you and explore how you can contribute to our team's success. Apply for this job