Temporary Remote Catastrophe (CAT) Customer Service Representative – Disaster Relief Support

At arenaflex, we're seeking highly motivated and production-driven individuals to join our team as Temporary Remote Catastrophe (CAT) Customer Service Representatives. As a valued member of our team, you'll play a critical role in providing exceptional customer service and technical expertise to clients affected by catastrophes. If you're passionate about delivering top-notch support and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of customer service and benefits compliance solutions, serving over 1,000 clients across various industries. Our commitment to excellence has earned us the prestigious Great Place to Work award twice, and we're proud to be a valued resource for our clients. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences during times of need.

Job Summary

We're seeking highly motivated and production-driven individuals to join our team as Temporary Remote Catastrophe (CAT) Customer Service Representatives. As a CAT CSR, you'll be responsible for providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs. You'll also be responsible for collecting and documenting claim details, identifying and resolving customer issues, and utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries.

Key Responsibilities

* Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs

• Offer empathy and support to customers during the claim process
• Collect and document all claim details provided by the customer into the claim accurately
• Identify and resolve customer issues by adhering to clients-specific handling instructions
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries
• Collaborate with internal teams to resolve complex customer issues
• Meet or exceed performance metrics and productivity standards

Computer Requirements

* Operating System: Windows 10, Windows 11, Windows Home

• Not Supported: Chromebooks, macOS, Linux, etc.
• Network Requirements:

+ Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net) + Ethernet connection is not required, however strongly recommended + Must be on a private network, not allowed to work in public locations + No VPNs are allowed, as logins must happen in the US

Desired Characteristics

* Highly motivated and production-driven individual with a strong desire to make a difference

• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Ability to thrive in a fast-paced environment

Qualifications

* Must be 18 years of age or older

• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results.

Benefits/Compensation

* Job Type: Temporary/Seasonal

• If a strong performer, ability for rehire during high volume timeframes including end of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims)
• Expected Hours: 2 – 40 hours per week
• Pay: $15 per hour
• Ability to work from home when convenient for you

Why Join arenaflex?

* Opportunity to make a difference in the lives of customers affected by catastrophes

• Collaborative and dynamic work environment
• Comprehensive training and development programs
• Competitive compensation and benefits package
• Flexible work arrangements, including remote work options
• Opportunity to work with a leading provider of customer service and benefits compliance solutions

How to Apply

If you're a motivated and production-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply to this Job Apply for this job