Experienced Customer Support Specialist II - Field Based Remote with 75% Travel - Arkansas

At arenaflex, we're dedicated to helping people live more fully at all stages of life. As a global healthcare leader, our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries, and we're committed to making a meaningful difference in the lives of our customers and employees.

About arenaflex

arenaflex is a company that truly cares about its employees and customers. We believe in doing work that matters, growing and learning, caring for ourselves and our families, being our true selves, and living a full life. Our employees enjoy a range of benefits, including:

• Career development with an international company where you can grow the career you dream of
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists

The Opportunity

We're seeking an Experienced Customer Support Specialist II to join our team in Arkansas. This is a field-based remote position with up to 75% travel. As a Customer Support Specialist II, you'll be responsible for providing technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance, to our customers. You'll also be responsible for representing arenaflex to our customers, providing direction and mentoring to other field service representatives, and troubleshooting and resolving complaints reported by customers.

What You'll Work On

As a Customer Support Specialist II, you'll have the opportunity to work on a variety of tasks, including:

• Representing arenaflex to our customers and providing technical support solutions
• Providing direction and mentoring to other field service representatives
• Troubleshooting and resolving complaints reported by customers
• Understanding and following the Quality System through accurate and timely documentation of complaint resolution
• Understanding and practicing regulatory and compliance procedures
• Maintaining a safe work environment following laboratory safety guidelines
• Scheduling and completing routine preventive maintenance, installations, and other updates provided by arenaflex

Integrate Effectively into the Service Team

As a Customer Support Specialist II, you'll be part of a diverse and dynamic team environment. You'll be responsible for:

• Working effectively within a team environment
• Supporting on-call rotation
• Time, territory, and inventory management
• Standby and after-hours responsibilities
• Flexible working hours
• Unpredictable travel
• Travel for the support of other territories and training
• Providing on-site critical account support inside and outside of district boundaries

Required Qualifications

To be successful in this role, you'll need:

• A Bachelor's degree or equivalent relevant experience
• Travel up to 75%
• Strong technical competency
• Pro-Active Account Management
• Complete instrument training across geographical IRL

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology
• Practical experience in interfacing with customers
• Troubleshooting/problem-solving; ability to succeed in team situations and excel independently
• Computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.)
• Effective communication skills
• Strongly demonstrated interpersonal skills

Skills and Competencies

To be successful in this role, you'll need to possess the following skills and competencies:

• Strong technical competency
• Pro-Active Account Management
• Complete instrument training across geographical IRL
• Ability to troubleshoot and resolve complex technical issues
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Ability to adapt to changing priorities and deadlines
• Strong problem-solving and analytical skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist II, you'll have access to a range of learning and development opportunities, including:

• On-the-job training and mentorship
• Formal training programs and workshops
• Online learning platforms and resources
• Opportunities for career advancement and professional growth

Work Environment and Company Culture

arenaflex is a company that values its employees and customers. We're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values:

• Respect and empathy
• Collaboration and teamwork
• Innovation and creativity
• Accountability and responsibility
• Continuous learning and growth

Compensation, Perks, and Benefits

As a Customer Support Specialist II, you'll be eligible for a range of compensation, perks, and benefits, including:

• Competitive hourly rate
• Comprehensive benefits package
• Paid time off and holidays
• Opportunities for career advancement and professional growth
• Access to a range of learning and development opportunities

How to Apply

If you're a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job