Experienced Full Stack Customer Support Services Analyst – Technical Expertise & Customer Service
Unlock your potential with arenaflex, a leading academic health system that provides innovative care, cutting-edge research, education, and community service. We're seeking a highly skilled and motivated Customer Support Services Analyst to join our dynamic team. As a remote-based position, you'll have the flexibility to work from anywhere while being part of a forward-thinking organization that values technical expertise, problem-solving skills, and exceptional customer service.
About arenaflex
arenaflex is a renowned academic health system that has been a leader in providing innovative care, cutting-edge research, education, and community service for decades. Our commitment to excellence, compassion, and innovation has earned us a reputation as a trusted partner in the healthcare industry. As a Customer Support Services Analyst, you'll be part of a team that is dedicated to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals.
About the Role
As a Customer Support Services Analyst, you will provide advanced consultation, training, and troubleshooting to technical staff and end-users for hardware, software, network, and related computer systems. You'll analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use, as well as develop and conduct tests of hardware and software. Your expertise will be essential in ensuring that our technical staff and end-users have the support they need to deliver high-quality patient care and advance our research and education mission.
Responsibilities
* Provide day-to-day advanced consultation, training, instruction, and troubleshooting/problem-solving to technical staff and end-users
- Analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use
- Develop and conduct tests of hardware and software and report on configurations and behavior
- Develop and provide technical documentation and training
- Assess needs and recommend hardware and software acquisitions and upgrades
- Troubleshoot, resolve, or appropriately triage moderately complex network connectivity issues
- Provide internal technical support to more junior staff members
Requirements
### Minimum Qualifications
- Bachelor's Degree in a related area; and/or equivalent experience/training
- Professional experience providing information systems support and management in a large-scale organization
- Experience conducting escalated, broad technical support, including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations
### Preferred Qualifications
- Experience in a healthcare environment
- CompTIA Network+ Certification
- Apple Certified Macintosh Technician (ACMT)
What We Offer
arenaflex offers a competitive salary ranging from $59,675 to $96,006 per year, depending on experience and qualifications. As a valued member of our team, you'll also enjoy:
- Opportunities for professional growth and development
- A dynamic and inclusive work environment
- Comprehensive benefits package
- Flexible work arrangements, including remote work options
Why Join arenaflex?
* Be part of a leading academic health system that is dedicated to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals
- Work with a talented and diverse team of professionals who are passionate about making a difference in the lives of our patients and communities
- Enjoy a dynamic and inclusive work environment that values collaboration, innovation, and continuous learning
- Take advantage of opportunities for professional growth and development, including training, education, and career advancement
How to Apply
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application. Apply To This Job arenaflex is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. Apply for this job Apply for this job