Customer Service Operations Associate
Button is building the future of the commerce-powered internet, enabling performance marketing and monetization at scale. As a Customer Service Operations Associate, you will resolve complex user inquiries, ensure transaction accuracy, and improve customer experience through cross-functional collaboration.
Responsibilities
- Own end-to-end resolution of user inquiries across Button’s platform
- Investigate, track, and reconcile missing claims and transaction discrepancies
- Diagnose and resolve tracking and attribution issues in partnership with internal and external stakeholders
- Review and approve transactions based on validated claims and supporting data
- Liaise with Publishers, Affiliate Networks, and client-facing teams to resolve issues efficiently
- Partner with Engineering to escalate, troubleshoot, and resolve technical issues
- Analyze trends in customer inquiries to identify root causes and recurring issues
- Identify inefficiencies in support workflows and propose scalable improvements
- Contribute to documentation and development of operational best practices
Skills
- 1–3 years of experience in customer support, operations, or a related role
- Familiarity with or strong interest in the affiliate marketing ecosystem
- Strong technical proficiency and comfort working with data and systems
- Excellent written and verbal communication skills
- High attention to detail and strong problem-solving abilities
- Ability to manage multiple workflows and prioritize effectively
- Comfort working cross-functionally with both technical and non-technical teams
- A proactive, ownership-driven mindset with a focus on continuous improvement
Benefits
- 401(k) plan and automatically contributes 3% of an employee’s salary annually
- Unlimited time off (including birthdays off)
- Summer and Winter Breaks which allow the entire company to take a breath and recharge
- Employee assistance program
- Company covers 100% of the premiums for employees and 80% for dependents for many of the health, vision, and dental insurance plans offered
- Complimentary memberships to One Medical
- Monthly stipend for mobile phone/internet
- Annual lifestyle stipend
- “All Access” memberships to WeWork
- Regular “coworking days” and social events
Company Overview