Billing Clerk

Responsibilities

• Perform all tasks related to processing special handling invoices for large, complex commercial customers
• Maintain third-party billing portals
• Communication with cross-functional internal teams related to customer account status will be required
• Communication with various large commercial customers regarding account status
• Maintain strong customer relationships through effective communication
• Perform and maintain account billing reconciliations for customers
• Investigate and resolve any irregularities or inquiries timely and accurately
• Provide documentation to customers or cross-functional teams requesting invoices, statements, etc.
• Maintain sensitive customer financial information and organized financial records, electronically
• Recommend improvements for invoicing processes
• Research and resolve second and third-level customer inquiries
• Develop key relationships with cross-functional teams to mitigate invoicing errors

Qualifications

• Minimum 1-year experience in an offer environment performing data entry or other computer-based work required; prior experience with accounts payable/receivable or transaction-based services preferred
• Experience with third-party portal billing preferred
• Proficient Excel/Google Sheets experience
• Good judgment, strong decision-making, and problem-solving skills
• Knowledge of transaction-based services
• Communicate articulately and efficiently in both written and verbal forms
• Highly organized with strong attention to detail
• Accounting knowledge
• Strong communication and interpersonal skills
• Strong attention to detail and high level of accuracy
• Ability to maintain a high level of confidentiality and professionalism
• Excellent organizational skills
• Be able to work as a team and independently
• Must be willing to work night shift schedules (US hours) and during PH Holidays.
• Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH).

About Company

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.