Operations Manager, SEA
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.About the Opportunity
What You’ll Be Doing
- Design and implement ongoing growth and marketing activities to engage, acquire and retain user pool and trading volume
- Handle disputes and support users/clients with troubleshooting to resolve their issues
- Constant monitoring of transactions, investigating and reporting suspicious activities
- Conduct market surveys to understand users’ needs and identify gaps for product improvements
- Ability to leverage on regional user data and insights to contribute to the team’s growth & ops strategies
- Consistently and comprehensively communicate with key stakeholders to ensure the shared understanding of goals, deadlines and deliverables
- Continuous market research to identify and leverage on growth opportunities for the product (Including but not limited to market comparison analysis, business opportunities recommendations and relevant local market news)
- Boost sales and contribute to our long term business goals by growing and establishing relationships with potential clients/agents/partners
What We Look For In You
- At least 2 years of relevant experience in business development and marketing roles in the crypto industry
- Knowledge of blockchain or crypto is a must
- Organized, meticulous and result-oriented, strong problem-solving & analytical skills
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!