Associate APD Claims Handler
Amica Insurance is America’s oldest mutual insurer of automobiles, seeking a detail-oriented professional for the role of Associate Auto Physical Damage (APD) Claims Handler. In this position, you will manage a caseload of automobile insurance claims, conduct investigations, and communicate effectively with customers to ensure exceptional service.
Responsibilities
- Own your caseload: Manage a backlog of claims using a diary system to ensure timely communication, monitoring, and reporting
- Investigate: Conduct in-depth research to evaluate coverage and determine claim outcomes
- Communicate effectively: Monitor claim-related communications and respond to customer's needs
- Collaborate and contribute: Build strong relationships across departments and help foster a culture of teamwork
- Stay informed: Develop a working knowledge of laws and regulations impacting claims handling
- Stay compliant: Maintain active licenses in designated states and complete continuing education as required
- Adapt and support: Take on additional responsibilities as needed to support team success
Skills
- A high school diploma or equivalent – college coursework or additional training is a plus!
- Willingness to obtain required state insurance licenses (Don't worry — we'll provide study materials, paid time to study and cover the exam costs!)
- Strong decision-making skills
- A calm, empathetic communicator who can confidently support people during tough situations
- Excellent written and verbal communication skills
- Comfortable using Microsoft Word and Outlook
- Prior experience in insurance or claims handling is helpful, but not required
- Prior experience providing support to customers or clients is valued and can contribute to success in this role
Benefits
- Medical, dental, vision coverage, short- and long-term disability, and life insurance
- Paid Vacation – you will receive at least 13 vacation days in the first 12 months; amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
- Holidays - 14 paid holidays observed
- Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
- Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
- Annual Success Sharing Plan - Paid to eligible employees if the company meets or exceeds combined ratio, growth and/or service goals
- Generous leave programs, including paid parental bonding leave
- Student Loan Repayment and Tuition Reimbursement programs
- Generous fitness and wellness reimbursement
- Employee community involvement
- Strong relationships, lifelong friendships
- Opportunities for advancement in a successful and growing company
Company Overview