Customer Service Representative
All Surfaces is one of the nation’s leading distributors for flooring and sundries, and they are seeking a Customer Service Representative. The role involves processing customer orders and providing excellent customer service, while also coordinating deliveries and addressing customer inquiries.
Responsibilities
- Answer incoming calls and emails to follow up on customer questions and concerns
- Coordinate special deliveries, orders, and requests
- Edits orders received for price and nomenclature
- Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer
- Writes or types order forms, or enters data into the computer, to determine the total cost for the customer
- Provides timely and accurate information to incoming customer order status and product knowledge requests
- Processes customer orders/changes/returns according to established department policies and procedures
- Works closely with the warehouse for any order discrepancies and inventory issues
- Partners with the sales team to meet and exceed customer service expectations
- Carry out other duties and responsibilities as may be assigned or required
Skills
- High School Diploma or equivalent degree
- 0-2 years of experience in a customer service environment
- Familiarity with Microsoft Office Suite
- Proficient with the English language
- Strong phone contact handling skills and active listening skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Able to work in a general office environment, Monday-Friday
- Be able to pass a background check and drug test for pre-employment screening
- Legally permitted to work in the United States
- Experience working with an ERP system is not required but is a plus
Company Overview