[Remote] Sales Resolution Agent – Automotive

Note: The job is a remote job and is open to candidates in USA. EBlock is part of E INC, which aims to create the best digital auction and retailing platform in the automotive industry. The Sales Resolution Agent is responsible for facilitating the resolution of customer complaints and arbitrating vehicles between buyers and sellers in accordance with auction policies.

Responsibilities

• Review customer claims to verify that they meet Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations
• Review customer complaints and evaluate vehicles to determine extent of repairs, if any, and authorize second opinion, if necessary
• Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties
• Mediate, dispute, and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually-acceptable solution and to keep vehicles sold
• Have awareness of and resolve after-sale problems, such as issues with branded title, broken odometer, frame damage, etc
• Monitor and maintain accurate files for each arbitration case confidentially, and interact with Auction sales lot personnel regarding information on vehicles
• Distribute reports and keep all parties informed of general business operations
• Inform buyers and sellers on the process, cost, and timing for completion of all claims

Skills

• High School diploma, G.E.D., or equivalent
• Languages required: English
• Experience in the car auction/auto industry business an asset
• Effective leadership skills, with a strong focus on operations and business processes
• Mechanical knowledge an asset
• Strong customer service skills and telephone manner
• Excellent communication skills, both verbal and written
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• Organized with the ability to work to tight deadlines and under pressure
• Excellent administration skills
• Flexible and able to adapt to change quickly
• Able to follow instructions and work using your own initiative

Benefits

• Medical, Dental & Vision
• 401k/RSP programs
• Company paid Group Life/AD&D insurance
• Paid time off
• Flexible working environment
• Continuous Learning
• And an amazing culture to top it all off!

Company Overview