Experienced Technical Project Manager - Customer Onboarding at arenaflex

Are you a seasoned Technical Project Manager looking for a new challenge that combines your technical expertise with your passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join arenaflex, a growing startup at the forefront of innovation in marketing technology, as our next Technical Project Manager - Customer Onboarding.

About arenaflex

arenaflex is a cutting-edge marketing technology company that's revolutionizing the way businesses connect with their customers. Our team of talented professionals is dedicated to pushing the boundaries of what's possible in marketing technology, and we're looking for like-minded individuals to join us on this exciting journey. As a Technical Project Manager at arenaflex, you'll be part of a collaborative and dynamic team that's passionate about delivering world-class onboarding experiences for our customers.

Key Responsibilities

As a Technical Project Manager - Customer Onboarding at arenaflex, you'll be responsible for driving operational excellence in our customer onboarding process. Your key responsibilities will include:

• Developing, managing, and continuously improving onboarding project plans and status trackers across MTA and MMM implementations
• Owning timeline management and progress tracking across onboarding workstreams, ensuring milestones are met and customers are informed
• Collaborating with internal teams, including Customer Success, Product, Engineering, Data Science, and Professional Services, to keep projects on track
• Leading customer-facing onboarding status calls, bringing in internal experts as needed to provide technical details and ensure customer satisfaction
• Managing all customer communications related to project timelines, status updates, and open items, ensuring transparency and trust
• Aligning onboarding timelines with customer teams based on their internal resourcing and priorities, ensuring a smooth and successful onboarding experience
• Proactively identifying and escalating risks or blockers, maintaining momentum and ensuring project delivery
• Designing and refining systems, workflows, and documentation to support scalable, high-quality onboarding, continuously improving our processes and procedures

Ideal Candidate

We're looking for a highly skilled Technical Project Manager with a customer-facing focus, who has:

• 2-5 years of experience in a technical project management role, with a customer-facing focus
• Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills, with the ability to build trust and manage expectations with customers and internal stakeholders
• Comfortable working with technical products, asking clarifying questions, and navigating ambiguity
• Excited to build and improve systems, with a willingness to learn and adapt in a fast-paced environment
• Collaborative team player with experience working across functions and departments
• Basic Excel/Google Sheets skills required, with experience in project management tools and software a plus
• Martech or adtech experience is highly desirable, but not required

Why Join arenaflex?

By joining arenaflex, you'll be part of a team that's dedicated to pushing the boundaries of marketing technology. You'll have the opportunity to work in a fast-paced, innovative environment, with a group of talented and passionate professionals. We value growth, both of the company and its employees, offering a space where your contributions have a direct impact on our success.

Compensation & Benefits

We offer a competitive salary range of $80,000 - $120,000, depending on skills and experience, with equity options available. Our remote-first work environment allows you to work from anywhere in the US, and we offer comprehensive health, vision, and dental insurance, with unlimited PTO and 10 paid holidays. We also offer:

• Rockerbox Unplugged - we shut down the last week of the year to recharge and relax
• 12 weeks parental leave for all parents of a new child, with traditional and ROTH 401k options available
• $1000 annual training stipend to support your professional development and growth

How to Apply

If you're a motivated and experienced Technical Project Manager looking for a new challenge, we encourage you to apply to this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply for this job