Experienced Full Stack Customer Success Manager – North America

Join arenaflex, a rapidly growing SaaS platform that empowers multi-location brands and businesses to thrive in a rapidly evolving world. As a Senior Customer Success Manager at arenaflex, you will be a strategic partner to our most valuable international enterprise clients, driving long-term retention and satisfaction while identifying and nurturing opportunities for expansion within your accounts.

About arenaflex

arenaflex was founded in 2013 by two long-time friends, David Federhen and Florian Hübner, with a vision to improve the customer experience across the online and offline worlds. Today, we're a growing company with a bright future, established as a rising thought leader through the introduction of Location Performance Optimization (LPO). Our AI strategy is gaining momentum, setting us apart in the market with our agentic AI, 'UB-I,' which moves us beyond features and functions to deliver true business outcomes. UB-I works 24/7 to optimize location performance, driving engagement, visibility, and measurable results.

Our Culture

At arenaflex, we're more than 400 passionate and diverse team members from over 50 nationalities in over 30 countries. We live and breathe our core values:

• GROW TOGETHER
• DEMONSTRATE PASSION & PERFORMANCE
• BE BOLD & DRIVE CHANGE
• BE CUSTOMER OBSESSED

We're a truly human culture, famous for our open, collaborative, and risk-taking environment. We prioritize flexibility, offering a range of work arrangements to fit your lifestyle, from office collaboration to remote work and coworking access in various locations.

The Role

As a Senior Customer Success Manager at arenaflex, you will be responsible for:

• Strategic Account Management & Retention: Manage a portfolio of strategic enterprise accounts, acting as the primary point of contact for all strategic matters. Develop a deep understanding of your clients' businesses to ensure arenaflex solutions deliver measurable ROI and value.
• Proactive Growth Identification: Actively identify, nurture, and develop expansion opportunities within your accounts. You will be responsible for strategically positioning additional products and services and generating qualified leads and working towards defined retention and upsell targets.
• Relationship Building: Build and maintain strong, long-lasting relationships at all levels of the client organization, from day-to-day contacts to VP/C-level decision-makers, to ensure alignment on long-term partnership goals.
• Value Delivery & Renewal: Lead strategic conversations and executive business reviews to showcase the value delivered by our platform. Support renewals and mitigate risks through clear account planning and proactive issue resolution.
• Cross-Functional Collaboration: Serve as the voice of the customer internally, providing insights to influence product development. Collaborate cross-functionally with Customer Operations, Pre-Sales, Product, and Marketing to deliver best-in-class service and support.

Your Profile

To succeed in this role, you will need:

• 5+ years of experience in Customer Success, Account Management, or a related SaaS/technology field.
• A proven track record of managing enterprise customers with a strong focus on driving revenue growth.
• Sales background (e.g., BDR, Account Executive) with experience in running the full sales cycle.
• Exceptional communication skills with the ability to confidently lead conversations with VP and C-level audiences.
• A consultative and strategic mindset with the ability to translate customer needs into business opportunities.
• You are proactive, highly organized, and able to manage competing priorities effectively.
• You are comfortable discussing KPIs, ROI, and metrics to showcase success and inform your strategies.
• Fluency in English is required; additional languages are a plus.

What We Offer

As a Senior Customer Success Manager at arenaflex, you will enjoy:

• A competitive salary and benefits package.
• A comprehensive learning and development program, including a Leadership Academy and a learning fund program.
• A flexible work arrangement that fits your lifestyle, from office collaboration to remote work and coworking access in various locations.
• A range of perks and benefits, including a MacBook Pro, magic mouse, and second screen.
• The opportunity to work with a diverse and passionate team of over 400 team members from over 50 nationalities in over 30 countries.
• A truly human culture that values collaboration, open-mindedness, and positive intent.

How to Apply

If you're passionate, driven, customer-obsessed, and ready to be bold, we want you on our team! Apply now and let's grow together. Apply for this job