Part time REMOTE Customer Service Representative
Customer Service
Plano,
TX
Greenville,
North Carolina
North Charleston,
South Carolina
Dallas,
Texas
United States
MInnesota
Lafayette,
Louisiana
Columbia,
Missouri
Fort Worth,
Texas
Albuquerque,
New Mexico
Gulfport,
Mississippi
Boise,
Idaho
Hattiesburg,
Mississippi
Lexington,
Kentucky
United States
Kenosha,
Wisconsin
Description
FLEX HOURS POSITION AVAILABLE / WORK FROM HOME
Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls.
Up to 29 hours per week. We provide all tools needed to Work from Home for this role! Starting pay $20 per hour!
- MUST HAVE RELIABLE INTERNET CONNECTION
What you’ll do:
- Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts.
- Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.
- Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times.
- Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
- Track, route, and escalate unresolved issues to Management
- Remain current on constant process updates and technology used within the company
- Perform duties with awareness and in accordance with the organization's policies and applicable laws
- Performs other duties as directed by management
Your Qualifications:
- High School Diploma
- MUST HAVE RELIABLE INTERNET
- Experience in a call center environment a plus.
- Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
- Ability to empathize with customer is critical
- Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
- Possess organizational and time management skills
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
- Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion
- Ability to navigate through multiple systems