National Academic Records Training Specialist
Arizona College is a rapidly growing institution dedicated to transforming people’s lives through education. Offering both nursing and allied health programs, Arizona College prepares students for in-demand careers in healthcare and significantly improves its community through the care its graduates provide.
Putting students first, we are dedicated to providing students with an exceptional education in growing healthcare fields; teaching them relevant, required skills for today and the future. Our culture is positive, supportive, and collaborative. As a team, we continually embrace our core values:
Passion: We love helping others succeed. Excellence: We strive to be the best. Adaptability: We learn, in part by trying new ideas. Accountability: We own our results. Integrity: We do the right thing.
What You'll Do::The National Academic Records Training Specialist is a vital role that provides training and operational support to Arizona College of Nursing. This position plays a critical role in ensuring efficient onboarding, training, and support for the Academic Records team. The person is action-oriented and focused on delivering high-quality support to enhance the overall effectiveness of the College.
Training & Development Leadership
- Design, develop, and implement comprehensive onboarding and ongoing training programs for Academic Records Managers and Coordinators.
- Develop and maintain standardized training materials (guides, SOPs, job aids, videos, and e-learning modules) to ensure consistency across campuses.
- Evaluate and continuously improve training programs based on feedback, performance data, and evolving organizational needs.
- Incorporate adult learning principles and varied instructional methods (live training, self-paced learning, workshops).
Training Delivery & Facilitation
- Facilitate engaging onboarding sessions, workshops, and advanced training for both new and tenured staff.
- Lead regular training office hours to provide coaching, clarification, and real-time problem-solving support.
- Deliver targeted training focused on:
- Admissions processes
- Program progression and student lifecycle
- Student file maintenance and compliance
- Policies, procedures, and regulatory standards
- Provide individualized feedback on training assignments and track learner progress toward competency.
Performance Coaching & Support
- Serve as a subject matter expert (SME) and provide guidance and support to Academic Records staff across campuses.
- Support newly onboarded Academic Records Managers as they transition into their roles.
- Identify performance gaps and provide targeted coaching.
- Provide suggested development plans to the individuals supervisor to support their growth.
- Partner with campus teams to troubleshoot operational challenges and reinforce best practices.
Training Operations & Program Management
- Manage training logistics, including scheduling, resource access, and learning system administration.
- Ensure all training materials are current, accessible, and aligned with organizational policies and compliance requirements.
- Establish and monitor key training metrics (e.g., time to proficiency, error rates, audit outcomes).
Data, Reporting & Continuous Improvement
- Analyze training and operational data to identify trends, risks, and opportunities for improvement.
- Report national metrics related to enrollment, grades, compliance, and training effectiveness as requested.
- Ensure accuracy and timeliness of reporting to support strategic decision-making.
- Use data insights to refine training programs and improve operational outcomes.
Other duties as assigned.
What We Need From You::To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.
Must have:
- Associate degree or other equivalent skills and experience.
- Two years of higher education registrar related experience or in a similar high-volume paperwork processing role.
- Able to organize, prioritize, and multi-task in an extremely dynamic environment.
- High level of attention to detail.
Nice to have:
- Bachelor’s degree or equivalent skills and experience.
- Presentation and/or training experience.
- Previous experience in data collection and statistical analysis.