Affordable Lease-up Coordinator
Roers Companies is a national leader in multifamily real estate investment, development, construction, and property management. They are seeking an Affordable Lease-up Coordinator to provide support to affordable lease-up properties, assist applicants with the application process, and maintain excellent customer service relations.
Responsibilities
- Provide phone and email support to affordable lease-up properties
- Determine and document prospect questions
- Act as the first point of contact for prospects with questions on specific affordable housing projects
- Knowledgeable in max rent and income guidelines and affordable housing requirements
- Assists applicants with the application process by explaining all applicable forms
- Review applications for accuracy, completeness and guides applicant to the next step in the process
- Assist applicants in scheduling tours or onsite application appointments
- Process applications remotely and submit to compliance
- Complete daily and weekly reports as requested
- Inputs all traffic and applications in the property management system regularly
- Manages prospects by answering incoming calls and internet leads
- All inquiry calls and emails must be returned promptly (within 24 hours)
- Maintains customer service and excellent relations with prospects and employees
- Other tasks & duties as assigned based on business need
Skills
- High School Degree or GED
- 1+ year in a professional office environment
- Demonstrated general knowledge of Property Management desired
- Strong interpersonal, oral and written communication skills
- Must be organized, detail oriented and have good time management skills
- Experience within residential real estate is preferred
- Excellent verbal, written and presentation skills; Ability to communicate effectively with residents / vendors / external parties, and across corporate divisions
- Computer skills preferred: Microsoft Word, Excel, OneNote and Outlook, with ability to learn scheduling and other computer systems
- Knowledge of Yardi or Property Management software strongly preferred
- As applicable, advanced knowledge of Affordable Housing Programs
- As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record
- Pleasant and engaging phone persona – must be able to project a ‘smile' over the phone
- Proven outstanding customer service
- Listen and record accurately
- Team-oriented and flexible/multi-tasking
- Experience within residential real estate is preferred
- Computer skills preferred: Microsoft Word, Excel, OneNote and Outlook, with ability to learn scheduling and other computer systems
- Knowledge of Yardi or Property Management software strongly preferred
- As applicable, advanced knowledge of Affordable Housing Programs
Benefits
- Health Plans - Medical, dental, vision, FSA, and HSA
- Family Leave - Paid birth & bonding leave
- Employer Paid Benefits - Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disability
- Additional Voluntary Benefits – Life Insurance, AD&D, long-term disability, critical illness, and accident insurance
- 401(K) - 3% company contribution, 100% vested after 2 years of employment
- Competitive PTO - 3 weeks of PTO with immediate accrual, 9 paid holidays, 1 floating holiday, and bereavement
- Health and Wellness - fitness membership reimbursement program
- Free stays in Roers’ properties guest suites
- Rent Discount - 20% discount for employees living in Roers Companies properties
- Employee Referral Bonus Program - $2,500 referral bonus paid once referred candidate completes 60 days of employment
- Charitable Match Program – Roers matches employee donations to charitable organizations
- Professional Development Opportunities
- Employee Assistance Programs
Company Overview