Client Relations Specialist (bilingual Japanese–English or Korean–English)
Mizuho is a leading financial institution with a global presence, and they are seeking a Client Relations Specialist to support their relationship management efforts. The role involves processing client financial transactions, maintaining records, and ensuring effective communication between clients and internal departments.
Responsibilities
- Serve as a liaison between clients and internal teams to ensure timely and accurate processing of customer banking transactions including but not limited to uncommitted/committed loans, foreign exchange, all types of deposit booked in New York Branch
- Collect, retrieve, verify, and update client profile documents, including company information, authorized signers/users, and product-specific access rights
- Upload and manage digital files in the internal system, ensuring completeness and accuracy
- Provide back-up support to other staff members to maintain department productivity standards
- Provide support related to client onboarding and maintenance
- Coordinate with the related to resolve client inquiries and ensure service excellence
- Maintain confidentiality and adhere to compliance standards in all client interactions
Skills
- Prior experience in a professional office environment; banking or financial services experience preferred
- Proficiency in Microsoft Office 365, especially Outlook, Excel, and Word
- Strong attention to detail and organizational skills
- Effective verbal and written communication skills
- Bilingual proficiency in Korean and conversational-level Japanese is considered a plus
- Client-focused mindset with a proactive approach to problem-solving
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Familiarity with client documentation standards, basic financial products and regulatory requirements in banking
Benefits
- Medical
- Dental
- 401K plans
- Discretionary bonus
Company Overview
Company H1B Sponsorship