Experienced Customer Success Operations Manager – EMEA Region at arenaflex
Job Summary:
We are seeking an experienced Customer Success Operations Manager to join our EMEA team at arenaflex. As a key member of our Client Operations department, you will play a vital role in delivering world-class customer service to our publisher clients, ensuring seamless technical integrations, and driving business growth through data-driven insights. If you have a passion for ad technology, a knack for problem-solving, and a customer-centric approach, we want to hear from you!
About arenaflex:
arenaflex is one of the world's leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners. Founded in 2006, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand. Our mission is to harness the power and potential of the open internet to drive better business outcomes.
Job Description:
As a Customer Success Operations Manager at arenaflex, you will be responsible for providing support in the day-to-day management of publisher clients, delivering exceptional customer service, and driving business growth through data-driven insights. Your role will involve:
Key Responsibilities:
* Manage account setup and maintain accounts on the arenaflex system
- Ensure on-time execution of technical integrations and deliver service excellence during implementation
- Work with internal teams, including sales, marketing, business development, product management, and engineering, to deliver customized implementation plans to select clients
- Keep multiple support systems updated (e.g., Salesforce, JIRA, Zendesk, etc.)
- Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety, etc.
- Generate and interpret reporting that will yield competitive insights for our clients
- Work closely with internal and external customers to ensure higher returns for the end customer
- Provide additional support to in-region EMEA Accounts
We'd Love for You to Have:
* Knowledge in regard to Header Bidding, oRTB protocol, RTB/PMP, and ad Networks
- Prior experience of working with multiple SSPs, Custom Prebid Wrappers, and various ad formats/ad platforms is a plus
- Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL, and other Database tools is a plus
- Experience using complex data sets to track performance trends, identify anomalies, and their root causes
- Ad Trafficking exposure using Ad Servers such as DFP and AdTech is a plus
- Experience with web applications, web forms, and web servers, ideally with HTML or JavaScript knowledge
- Understanding of debugging tools like Fiddler, Firebug, etc.
- Shift Timings - 1:00 PM to 9:00 PM (IST)
- Pro-active and self-motivated to be a part of a small team with fluent Communication skills
- Logical reasoning ability, Problem-solving and analytical mindset, Customer service-oriented attitude, Organized and structured approach to tasks with an eye for detail
Qualification:
* Should have a Bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university
Additional Information:
*
Return to Office:
arenaflex employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits:
Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!
Diversity and Inclusion:
arenaflex is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Why Join arenaflex:
* Be part of a dynamic and innovative team that is shaping the future of digital advertising
- Work with a diverse and inclusive team that values collaboration and creativity
- Enjoy a comprehensive benefits package that supports your well-being and career growth
- Have the opportunity to work on complex projects and develop your skills and expertise
- Be part of a company that is committed to making a positive impact on the industry and society
How to Apply:
If you are a motivated and customer-centric individual with a passion for ad technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Apply for this job