Experienced Customer Success Manager – Growth, Global at arenaflex

Join arenaflex, a leading brand platform, and become a key player in helping businesses turn ideas into impact. At arenaflex, we're passionate about empowering marketers and designers to build engaging brands. Our brand platform transforms how teams organize digital assets, collaborate on projects, and create compelling campaigns. With a vibrant culture built on creativity, collaboration, inclusion, and joy, we're on the lookout for talented individuals to share our vision.

About arenaflex

arenaflex is a global company with headquarters in St. Gallen, Switzerland, and offices in London and New York City. Our international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and customer success. Together, they combine their skills to support our customers in bringing their brand to the next level.

Your Team

As a Customer Success Manager – Growth, Global at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Your colleagues are a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and customer success. When they're not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing.

Your Responsibilities

As a Customer Success Manager – Growth, Global, you'll be responsible for:

• Together with the growth team, owning a book of ~600-700 customers, driving retention, expansion, and advocacy
• Leading onboarding and implementation journeys that align with customers' business goals
• Building long-term relationships with stakeholders across marketing, brand, and IT functions
• Acting as a strategic advisor, identifying opportunities for increased platform usage and value realization
• Monitoring client health and taking proactive measures to reduce churn and maximize satisfaction
• Running success reviews, value check-ins, and training sessions with customers
• Identifying patterns across accounts and proposing scalable engagement strategies
• Providing input into the Growth CS playbook, tooling improvements, and internal processes

Your Story

To succeed in this role, you'll need:

• 3-4 years of experience in Customer Success, Account Management, Customer Support, or a related client-facing role
• Experience working with small or mid-market clients in a SaaS or tech-driven environment
• Comfort managing a large portfolio and prioritizing for impact
• Confidence in communication and balancing listening with thought leadership
• Results-driven and motivated by customer growth and retention metrics
• Strong sense of ownership and a proactive, growth-oriented mindset
• Experience with Customer Success platforms (e.g. Gong), CRM (Salesforce), and data tools is a plus
• Bonus points if you speak an additional language (Spanish, French, or German)

Additional Information

Why join us?

* Thrive with the tools and support to shape your future at arenaflex

• Be part of a product that connects brands and people with a human touch
• Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas
• Join a vibrant, social team—whether you love animals, yoga, or travel, we've got the Slack channels for you!

What we offer

* At least 5 weeks of holiday (PTO)

• Paid educational and well-being days off
• Home office setup budget
• Annual salary review
• Localized benefits
• Invite to our summer company meet-up in Switzerland

Important to us

At arenaflex, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination.

Next Steps

* Apply: Submit your CV and answer a few questions. We'll update you on your application.

• Talent Partner: Meet our Talent Team to discuss arenaflex, the role, and your background.
• Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey.
• Join Us: If it's a match, welcome to arenaflex!

Compensation

* Ranges from $75,600 - $96,000 base salary

• With base and commission included, $94,500 - $120,000 on target earnings + benefits (see section below)
• Pay range varies depending on qualifications and experience
• Provided compensation range is specific to the state of NY's labor market and may vary for employees living in other areas

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