Systems Engineer IV

People at all levels of healthcare have benefitted from technology solutions because a Systems Engineer listened to their needs and worked with the IS team. Our Systems Engineer does more than just monitor and analyze operating systems. This role is critical to keeping our systems up and running today and planning for tomorrow.

The Citrix/Client Endpoint Engineer is responsible for the design, engineering, deployment, operational support, and continuous improvement of enterprise end‑user computing platforms, including Citrix Virtual Apps and Desktops, Citrix DaaS, Azure Cloud PCs (Windows 365), and corporate Windows client environments, across on‑premises, cloud, and hybrid infrastructures, including Microsoft Azure.

WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT

The Citrix/Client Endpoint Engineer is expected to architect, build, manage, and optimize technologies including, but not limited to:

• Citrix Virtual Apps and Desktops (CVAD), Citrix DaaS, and supporting components such as StoreFront, Delivery Controllers, and Provisioning Services (PVS)

• Citrix NetScaler / ADC Gateways, including authentication flows, FAS integration, secure remote access, MFA, and high‑availability designs

• Azure Cloud PCs (Windows 365 and AVD) and integration with identity, security, and endpoint management platforms

• Enterprise Windows client engineering, including Windows 10/11 image engineering, OS lifecycle management, patching strategies, driver management, and application compatibility

• Windows Server environments (2008 R2–2022) supporting Citrix and endpoint services

• Active Directory, Group Policy, and profile technologies, including Citrix Profile Management and FSLogix

• PowerShell scripting and automation for deployment, configuration, monitoring, remediation, and reporting

• VMware and virtualization platforms supporting hosted computing workloads

This role includes expanded desktop engineering and endpoint ownership, such as:

• Designing, building, and maintaining standardized Windows images for physical, virtual, and cloud‑based devices

• Managing application packaging, testing, deployment, and remediation within virtual and physical endpoint environments

• Supporting endpoint performance optimization, stability, and user experience improvements

• Participating in OS refresh, technology migrations, and modernization initiatives

• Ensuring endpoint platforms meet security, compliance, and regulatory requirements, including hardening, access controls, and integration with endpoint protection tools

• Partnering with endpoint management teams on Intune, policy enforcement, device compliance, and configuration standards

QUALIFICATIONS

• Required Bachelor's Degree IT-related discipline (e.g. Computer Science, MIS, Information Security) or equivalent experience

• 5 years Relevant work experience unless promotional criteria can be met Required

• 8 years Relevant work experience in lieu of degree Required

• EPIC Certified or Accredited (if required by role) - EPIC

TRAVEL IS REQUIRED:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.