Rewritten Job Title:

Join arenaflex's Dynamic Team as an Evening Customer Service Advisor

Arenaflex is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. We are currently seeking an experienced Evening Customer Service Advisor to join our team, working closely with our clients across various sectors, including FM, Social Housing, Property Management, Retail, Industrial, and Leisure.

About arenaflex

Arenaflex is a fast-growing and dynamic business, part of an ever-expanding group Franchise Brands. Founded in 1983, we have been clearing and unblocking drains for over thirty years, earning a reputation for quality service and customer satisfaction. Our services are trusted by major companies and leading high street names, and we bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, we also have Willow Pumps and Filta, two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

What does this role entail?

• Providing a first-class customer experience for National Account, Regional Account, Local Account, and Domestic customers
• Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner. This includes both inbound and outbound contacts
• Updating and maintaining comprehensive information, which is fit for purpose, in the relevant system
• Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained
• Learning and adhering to multiple service level agreements of all clients
• Escalating any issues which cannot be resolved to a more senior manager to ensure customer satisfaction is achieved

What do we look for in a candidate?

• Exceptional customer service skills, with a proven track record of delivering high-quality experiences
• Experience within a phone-based customer service/call-centre role, with a strong understanding of process and procedure
• Strong eye for detail, with the ability to maintain accurate and up-to-date information in relevant systems
• Resilience, with the ability to work under pressure and manage multiple priorities
• Proactive approach, with the ability to think critically and look at the bigger picture
• Adaptability, with the ability to think on your feet and respond to changing situations
• Strong work ethic, with a commitment to delivering exceptional results and exceeding customer expectations

What benefits and perks can you expect?

• Up to 25 days annual leave – plus bank holidays, providing a healthy work-life balance
• Royal London, Company Pension, ensuring your financial security and future
• Group Life Assurance, providing peace of mind for you and your loved ones
• Additional Paid Leave / Special Leave, allowing you to take time off when you need it most
• Cycle to Work Scheme, promoting a healthy and sustainable lifestyle
• Company Events, fostering a sense of community and teamwork
• Laptop / Company Mobile, providing the tools you need to succeed
• Hybrid Working / occasional homeworking, offering flexibility and work-life balance
• Travel subsidy / mileage, making it easier to get to work and travel for business
• Free Eye Tests / Subsidy for Glasses, ensuring your eye health and well-being
• Electric Car Charging Points, promoting a sustainable and environmentally friendly lifestyle
• Free Standard Parking, making it easier to get to work and park your vehicle
• Employee Assistance Programme, providing support and guidance when you need it most
• Occupational Health Support, ensuring your physical and mental well-being
• Employee Discounts Platform - Sodexo, offering exclusive discounts and savings

*Please note that there is initial training for around 6 weeks at our Support Centre in Macclesfield, Cheshire, therefore candidates must live within travel distance from this location.

Why join arenaflex?

Arenaflex offers a dynamic and supportive work environment, with opportunities for career growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a positive impact in our communities. If you are a motivated and customer-focused individual, looking for a new challenge, then arenaflex is the perfect place for you.

How to apply?

Ready to join our team and start your journey with arenaflex? Click the link below to apply for this exciting opportunity:

Apply to this job