Experienced Customer Support Advocate (Email/Chat) – Wonolo Store

At arenaflex, we're on a mission to revolutionize the way people find consistent work. As a leading technology company, we're committed to empowering the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks. We're now seeking an experienced Customer Support Advocate (Email/Chat) to join our Wonoloer Operations team and provide a welcoming and professional customer support experience to our users.

About arenaflex

arenaflex is a US-based technology company founded in 2014 with a mission to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Our recent $140M growth funding will continue to help us empower the in-demand workforce and provide opportunities for growth and development.

Job Summary

As a Customer Support Advocate (Email/Chat), you will be employed by a third-party legal entity authorized to do business in the location in which you reside and will provide contractual services to arenaflex's Wonoloer Operations team. You will be responsible for providing a welcoming and professional customer support experience to our users through email, chat, or phone calls. Our ideal candidate will be a good person who is also committed to doing good work.

Responsibilities

* Become an expert with our applications, learning our product from a functional perspective and helping our customers with their questions and addressing their problems and concerns.

• Maintain and promote arenaflex's culture and work ethics, being proactive, hardworking, and open to giving and receiving feedback.
• Be part of a close-knit team, working with everyone to meet our daily goals and promoting a culture of hard work, camaraderie, and excellence.
• Commit to working with us, attending your training and nesting (30-day trial) schedule, and rendering at least 40 hours of work per week once you pass the 30-day trial.
• Ensure you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues.
• Attend the online training and nesting, providing excellent customer support to our Wonolo users and becoming fully knowledgeable on arenaflex's platform and its existing processes and policies.
• Pass the Trial Period, which includes a four-week Nesting/Probation period, during which we will monitor your progress and evaluate your performance.

Qualifications

* Attitude: Maintain and promote arenaflex's culture and work ethics, being proactive, hardworking, and open to giving and receiving feedback.

• Be Positive: Being part of the team means working with everyone to meet our daily goals, promoting a culture of hard work, camaraderie, and excellence.
• Commitment: Working with us requires dedication, attending your training and nesting (30-day trial) schedule, and rendering at least 40 hours of work per week once you pass the 30-day trial.
• All geared up to start a career in a work-from-home set-up: Ensure you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues.
• Attend the online training and nesting: Providing excellent customer support to our Wonolo users requires you to become fully knowledgeable on arenaflex's platform and its existing processes and policies.
• Pass the Trial Period: There will be four weeks of Nesting/Probation period, during which we will monitor your progress and evaluate your performance.

Skills and Competencies

* Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment and meet deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong customer service skills and a positive attitude
• Ability to learn quickly and adapt to new situations

Benefits and Perks

* The opportunity for growth in a mission-driven and well-funded start-up

• Health insurance for the principal member including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to continued learning, unlimited access to Udemy for Business sponsored by arenaflex
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in Colombia, El Salvador, Costa Rica, or Guatemala (no more commutes!)
• Team outings, happy hours, company off-sites, and more!

Why Join arenaflex?

* Work with a close-knit team and be part of a mission-driven organization

• Opportunities for growth and development in a fast-paced and dynamic environment
• Comprehensive benefits and perks package
• Ability to work from anywhere in Colombia, El Salvador, Costa Rica, or Guatemala
• Be part of a company that is making a positive impact in the lives of our users and the community

How to Apply

If you're excited about this opportunity to work at arenaflex, please submit your application through our website. We can't wait to hear from you! Apply for this job