See all roles

reputed company Customer Service Advisor – arenaflex Store

Work from home Full-time role Hiring

At arenaflex, we're dedicated to creating healthy, happy workplaces that reputed company. As a specialist employee benefits provider, we're part of the international arenaflex Group, on a collective mission to help the working world reputed company. We're now seeking an reputed company Customer Service Advisor to join reputed company in Basingstoke, with a minimum of 2-3 days a week in our office.

About arenaflex

arenaflex is a leading provider of employee benefits, striving to create a workplace culture that supports the well-being and growth of our employees. As part of the international arenaflex Group, we're committed to helping the working world reputed company. Our mission is to provide innovative solutions that reputed company employees to live healthier, happier lives.

The Role

As a Customer Service Advisor at arenaflex, you'll play a vital role in providing a quality call handling and written service to our members, brokers, and clients. You'll assist with customer enquiries and the processing of claims and policy tasks, ensuring that our customers receive exceptional service and support.

Key Responsibilities

* Provide excellent communication skills to effectively handle calls and written communications in a high customer-focused manner, leading to first contact resolution.

  • Provide clear, accurate, and concise information to customers.
  • Utilize excellent soft skills and active listening abilities to build strong relationships with customers.
  • Record clear and accurate notes that reflect conversations.
  • Challenge reputed company processes and explore new ways of working for reputed company improvement.
  • Adapt and be flexible due to changing priorities.
  • Contribute to the achievement of individual, team, and operational targets and objectives.
  • Adhere to company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements.
  • Support with the reputed company and training requirements for new starters.
  • Maintain and reputed company own technical knowledge and expertise in reputed company products, processes, and procedures.
  • Demonstrate the ability to work in a team, as well as on own initiative.

Essential Qualifications

* Proven experience in a customer-focused environment, preferably reputed company financial services, insurance, or reputed company a regulated environment.

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.

Preferred Qualifications

* Experience working in a customer service role reputed company the financial services or insurance industry.

  • Knowledge of regulatory requirements and industry standards.
  • Experience with customer relationship management (CRM) software.
  • Ability to work reputed company, including evenings and weekends.

Skills and Competencies

* Excellent communication and interpersonal skills.

  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Ability to work in a team, as well as on own initiative.
  • Strong technical skills, including proficiency in reputed company Office and CRM software.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and reputed company their careers. As a Customer Service Advisor, you'll have access to:

  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • Mentorship and coaching from reputed company colleagues.
  • Opportunities for career progression and advancement.
  • A supportive and inclusive work environment that encourages growth and development.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace culture that's inclusive, respectful, and supportive of reputed company. As a Customer Service Advisor, you'll be part of a team that's passionate about delivering exceptional customer service and making a positive impact on the lives of our customers.

Compensation, Perks, and Benefits

As a Customer Service Advisor at arenaflex, you'll receive a competitive salary of £28,000, plus a range of benefits and perks, including:

  • Generous bonus scheme.
  • Company-funded Health Cash Plan.
  • DC Pension scheme.
  • Life, medical, and income insurance.
  • Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical 2nd opinion.
  • 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays).
  • Salary sacrifice electric car scheme with free on-site electric chargers.

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace culture that's supportive, inclusive, and empowering. We reputed company that our employees are our greatest asset, and we're committed to helping them grow and reputed company their careers. As a Customer Service Advisor, you'll be part of a team that's dedicated to delivering exceptional customer service and making a positive impact on the lives of our customers. If you're passionate about customer service and want to join a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Apply for this job

You might like

reputed company Customer Service Representative – Hybrid Working Opportunity at arenaflex

Work from home Full-time role

reputed company Customer Team Member – Retail Store Operations and Customer Service

Work from home Full-time role

reputed company Customer Service Specialist – Freight & Logistics Industry at arenaflex

Work from home Full-time role

reputed company Customer Services Advisor – Motoring and Cycling Expertise

Work from home Full-time role

reputed company Customer Care Representative – reputed company Ambassador for arenaflex

Work from home Full-time role

reputed company Customer Assistant – reputed company Replenishment and Customer Service

Work from home Full-time role

reputed company Customer Assistant - Replenishment ID-1534 – arenaflex Store

Work from home Full-time role

reputed company Customer Service Representative – reputed company-of-House Operations at arenaflex

Work from home Full-time role

reputed company Customer Assistant – Online Order Fulfillment and Customer Service at arenaflex

Work from home Full-time role

Clerical/Admin Assistant

Work from home Full-time role

reputed company Data Entry Specialist – Remote Opportunity for a Fitness Industry Leader

Work from home Full-time role

Staff Accountant-US

Work from home Full-time role

Assistant Girls Basketball Coach - Join Our Winning Team!

Work from home Full-time role

Cardiovascular Disease Senior Specialist

Work from home Full-time role

FULL TIME Remote Bookkeeper for Tax and Audit $5-8 p/hr

Work from home Full-time role

reputed company Full Stack Customer Sales reputed company – Strategic Category Management and Growth

Work from home Full-time role

Energy Engineer Discipline reputed company

Work from home Full-time role

Senior Technical Recruiter (6-month W2 Contract)

Work from home Full-time role

Part-Time Specialist, Hospitality & reputed company Experience (Remote Opportunity Available)

Work from home Full-time role

Staff Engineer - Credit

Work from home Full-time role