Customer Care Advocate (Hybrid)
Quick Quack Car Wash is recognized as a leading environmentally friendly and sustainable company and is one of the best places to work. They are seeking a Customer Care Advocate to act as a liaison, providing answers and resolving problems for customers and team members regarding account and membership efficiency.
Responsibilities
- Begin with a strong desire to be helpful and exceed customer expectations
- Present a “Can do, will do” attitude
- Provide an exceptional experience by greeting customers in a courteous, friendly, and professional manner
- Listen attentively and understand the customer’s request for assistance
- Demonstrate empathy as appropriate
- Provide clear and complete answers
- Research and/or escalate as needed to make sure the customer is adequately taken care of
- Be a problem solver
- Suggest additional services by recognizing services we offer that may benefit the customer
- Advocate by contributing ideas on ways to resolve problems to better serve the customer and/or improve the organization
- Meet performance, quality, production, and Customer Satisfaction expectations
- Show willingness to collaborate and work with others in a team environment
- Regular attendance and punctuality are essential qualities for success
Skills
- FULL-TIME team members currently Shift available: 11:30 a.m. to 8 p.m with 2 days off
- Outstanding oral and written communication skills
- Excellent attention to detail
- Cheerful, friendly, outgoing personality; a true 'people' person
- Strong desire to help others
- Willingness to do what's best for the team
- Experience with the Microsoft Office suite of products (Outlook, Excel, Word, etc.)
- 1-year of Customer Service and/or Contact Center experience in a fast-paced environment
- Spanish bilingual preferred ($1 per hour pay differential upon testing, $17/hr.)
- College preferred
Benefits
- Monthly bonus, up to $500, if performance metrics are achieved.
- $1 per hour pay differential upon testing
Company Overview