IT Service Desk, Technician I
Extra Space Storage is a leading company in the self-storage industry, known for its collaborative work environment. They are seeking a Technician I to provide Tier I end-user service desk support, including troubleshooting and maintaining systems and software for internal corporate and remote site locations.
Responsibilities
- Resolve Service Desk tickets according to SLA
- Resolve customer issues via phone, email, and remote computer software
- Provide customer assistance by troubleshooting and resolving issues relating to computer systems, hardware, software, telecommunications, printers, and networking
- Accurately document customer interactions in a service desk ticketing system
- Escalate issues to the next tier with next level of difficulty
- Install, make changes, and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Follow detailed training and 'how to' documents to resolve tickets
Skills
- High school diploma or GED required
- Help Desk experience or work equivalent a plus
- Basic technical experience with Windows operating systems and computer hardware
- Excellent customer service skills
- Eagerness to learn
- Enthusiastic and positive attitude
- Flexibility to work assigned shift which can include Saturday's as shift demands
- Detail oriented
- Highly organized to manage assigned Service Desk tickets to resolution
- Follow Service Desk practices and procedures
- Associate or bachelor's degree a plus
- A+ and/or Network+ certification a plus
Company Overview
Company H1B Sponsorship