Account Manager - DACH

The Opportunity

We’re looking for an Account Manager to strengthen and grow CASAFARI’s customer base across the DACH region. This is a strategic, relationship‑driven role focused on long‑term customer success, retention, and account expansion.

You will manage a portfolio of SME and enterprise clients, developing a deep understanding of their workflows, challenges, and future needs. Your mission is to build trust, identify growth opportunities, especially across API integrations, Data‑as‑a‑Service (DaaS), and multi‑product adoption, and ensure customers extract maximum value from CASAFARI’s solutions.

If you excel at building strong relationships, thinking strategically, and guiding customers toward impactful, data‑driven solutions, this role offers real ownership and visibility in a fast‑growing scale‑up.

What You’ll Do

Account Ownership & Growth

• Manage and grow a defined portfolio of SME and enterprise customers across the DACH region

• Develop a deep understanding of customer use cases, workflows, objectives, and long‑term needs

• Identify and drive upsell, cross‑sell, and expansion opportunities, particularly around API, DaaS, and data enrichment solutions

• Build structured account plans to support retention, mitigate risks, and maximise customer lifetime value

Customer Relationship Management

• Build strong, trust‑based relationships with key stakeholders and decision‑makers

• Act as the primary point of contact for strategic account communication and expectation management

• Lead regular business reviews to surface insights, track KPIs, and identify future growth opportunities

• Ensure customers receive timely, proactive support and guidance throughout their lifecycle

Collaboration & Internal Alignment

• Work closely with Sales, Product, Data, and Customer Success teams to deliver a seamless customer experience

• Provide structured feedback on product usage, customer pain points, and opportunities for improvement

• Support onboarding and training to ensure successful adoption of CASAFARI solutions

• Contribute to internal knowledge sharing and continuous improvement initiatives

Market Insight & Enablement

• Stay up‑to‑date with industry trends, customer behaviour patterns, and market developments across the DACH region

• Represent CASAFARI at industry events, conferences, and partner initiatives when required

• Share market insights internally to support product evolution and commercial strategy

What We’re Looking For

• 2+ years of experience in Account Management or Customer Success, ideally in B2B environments

• Experience managing data, API, or technology‑driven accounts is a strong advantage

• Proven ability to drive revenue growth through upsell, cross‑sell, and retention initiatives

• Strong strategic thinking, with the ability to anticipate risks and design structured account plans

• Excellent communication, relationship‑building, and active listening skills

• Analytical mindset, comfortable interpreting data, usage patterns, and customer trends

• Strong problem‑solving ability and comfort navigating complex customer scenarios

• Highly organised, with strong time‑management skills and the ability to prioritise across multiple accounts

• Comfortable working independently in a fast‑paced, scale‑up environment

• Passion for data, technology, and emerging AI‑driven solutions

Languages & Location

• Fluency in German and English is mandatory

• Additional European languages are a strong plus

• Based in Portugal, with willingness to travel occasionally for customer meetings or industry events