Client Service Manager – Core & Volume Property

Davies Group | Home‑Based with UK Travel If you love building relationships, solving problems before they even surface, and becoming the person clients trust without hesitation, this role puts you right at the heart of Davies’ property insurance partnerships. As a Client Service Manager, you’ll be the day‑to‑day face of Davies for a portfolio of core and volume property clients. You’ll immerse yourself in their world, understand what makes their business tick, and champion their needs internally to ensure they receive nothing short of exceptional service. From onboarding new clients to driving continuous improvement, you’ll be the connector, the communicator, and the catalyst for strong, long‑lasting relationships.

What will your day look like:

What You’ll Be Doing

Client Relationship Leadership

Own the daily relationship with your clients, becoming their go‑to contact for all things Davies. Build strong, trusted partnerships with technical teams, procurement leads, and supply chain specialists. Seek out client feedback and turn insights into tailored engagement plans. Play a key role in shaping and delivering client growth strategies. Delivering Outstanding Service Advocate for your clients internally, ensuring their needs are understood and met. Monitor SLA and KPI performance to guarantee we’re delivering on our promises. Coordinate internal teams to resolve issues quickly and keep service running smoothly.

Onboarding & Implementation

Lead the onboarding journey for new property clients, ensuring a seamless and timely launch. Understand each client’s unique requirements and tailor our approach accordingly. Work with internal teams to ensure all configurations and setups are accurate and maintained.

Performance & Insight

Partner with our reporting team to deliver accurate, timely MI to clients. Track and communicate performance metrics to both clients and internal stakeholders. Run regular performance reviews to celebrate wins and identify opportunities for improvement.

Proactive Client Engagement

Immerse yourself in client operations and stay ahead of property market developments. Spot challenges and opportunities early — and mobilise internal teams to respond. Keep clients informed about industry changes and offer solutions that support their goals.

Knowledge and Abilities:

What You Bring

Strong relationship management experience within the insurance sector. Confident communication skills and the ability to build trust quickly. Knowledge of the property insurance claims market. A proactive, autonomous approach to understanding and solving client challenges. A solid grasp of MI reporting and a sharp eye for detail.

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Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

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