Rooms Division Manager

"Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.  By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are looking for a FUN, PASSIONATE & EXTROVERTED Rooms Division Manager who wants to join our FANTASTIC MANAGEMENT TEAM at a VIBRANT central London Hotel which has 312 bedrooms and 17 meeting rooms including the Shaw Theatre. You will be responsible for the Front Office and Housekeeping teams

Responsibilities

• Assist employees improve their skills and provides support for career development
• Develop a close relationships with guests throughout their stay with the aim of gaining their loyalty
• Often being present in the lobby and at reception in order to meet guests on a daily basis
• Defining and implementing hotel strategy
• Ensure that guests receive a warm and personal welcome from the Front Office team
• Know the behaviour patterns of regular guests and issues instructions to the different teams within the department
• Ensure all guest complaints are dealt with in a professional manner and ensure the team are proactive with our guests when dealing with all enquires
• Draw up the annual budget for the departments and follow up implementation
• Implements the rooms pricing policy in an effort to optimise REVPAR
• Motivates and drives the team to attain the department's quantative targets
• Manages headcount to ensure it matches the level of activity in line with the predefined budget
• Checks and analyses the dashboard charts prepared by the Heads of Department
• Takes part in "Debtor" meetings and runs thorough checks on files in litigation
• Analyses financial results and takes corrective measures as necessary throughout the year
• Decides on the department's investments in conjunction with the General Manage
• Modifies working methods to comply with brand philosophy
• Develops trust, openness and team spirit within the department
• Involves and motivates their teams
• Ensures headcount matches the level of activity within their departments
• Recruits the Heads of Department under their responsibility
• Takes part in or validates the recruitment of all team members
• Carries out annual talent reviews on the people directly under their responsibility, sets targets and provides support for career development
• Validates the annual talent reviews carried out by the Heads of Department that report into them
• Supervises and coordinates the departments: ensures they are well organised and run smoothly
• Respects and ensures respect of labour regulations

Experience

• Knowledge of OPERA is desirable
• Previous experience in a similar role in a busy hotel environment is essential

Perks: ✨ Two Complimentary Bonus Breaks per year in Accor Hotels across the UK ✨ Pension Scheme and employee discounts worldwide ✨ Free meals on duty & gym access ✨ Up to 33 days annual leave

Salary: £60,000 per annum plus 10% annual bonus

Please Note - The successful candidate must already have eligibility to work in the UK

Apply now and be part of our dynamic team!