Product Operations | Payments

Traditional corporate cards were designed to make you spend more with complex rewards programs that encourage wasteful spending. In contrast, Ramp’s mission is to increase the lifespan of businesses with intelligence & automation designed for high-performing finance teams. We make financial rigor easy by enabling real-time visibility and understanding of every dollar spent. Over 6000 customers are now using Ramp for over $2 billion in annualized transaction volume. Ramp was founded in 2019 by the same team who built, scaled, and sold Paribus to Capital One. We are the fastest growing NYC startup, having achieved a unicorn valuation of $1.6 billion in less than 2 years. Ramp has raised $320 million in funding from investors including Stripe, Goldman Sachs, Founders Fund, Coatue Management, D1 Capital Partners and Thrive Capital, as well as over 50 angel investors who were founders or executives of leading companies.

About the Role

As a foundational member of our product operations organization, you will support Ramp’s growth and product offerings for our customers as we scale. You will work closely with our team to help us scale our Bill Pay product and user base. You will leverage data to identify opportunities for our users, build out automation, and increase our overall operational efficiency in how we resolve payment issues. You’ll work closely with product managers, engineers, data scientists and the rest of the company to define ways to help Ramp scale (such as physical card shipments, merchant data, generating savings insights, our referral program and more!). What You’ll Do

• Be the first line of defense for payment failures and payment escalations for our customers
• Build out robust processes to help us scale operationally by thinking through process, tooling and more as we continue to expand the scope of our payments products in 2022
• Help define the roadmap for the product operations team’s vision and mission as Ramp continues to scale
• Use data to identify opportunities on how we can improve our overall product
• Define updates and improvements in product specs in partnership with product and engineering
• Work with engineering, support and product on scaling Ramp’s issue management

What You Need

• Minimum 1 year working in product management or product operations
• Strong ability to use data to understand opportunity and query data via SQL
• Ability to work in undefined spaces
• Strong investigative and critical thinking skills
• Familiarity with and expanding on internally used tools (dashboards)

Nice to Haves

• Experience with ACH payments
• Technical programming experience (Python, Java, React)
• Experience with Retool

Ramp Benefits

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• OneMedical annual membership
• 401k (including employer match)
• Unlimited PTO
• Annual education reimbursement
• WFH stipend to support your home office needs
• Monthly wellness stipend; Headspace annual membership
• Parental Leave
• Relocation support

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