Remote Customer Service Representative ($18.00 - $20.00 / hour)
November 11, 2023
Employer Industry: Staffing and Consulting
Why Consider This Job Opportunity
- Competitive pay up to $20/hr
- Tremendous amenities onsite
- Opportunity for long-term career success and growth within the organization
- Remote work opportunity
- Chance to work with a leading staffing and consulting firm
- Rewarding and limitless potential for career advancement
- Act as an initial point of contact for inbound participant requests and questions
- Maintain a high level of product and system knowledge to provide support to internal and external partners
- Field daily calls from HRS participants with questions regarding HRS products
- Log and document participant conversations/issues
- Provide real-time technical support for participants using the automated phone system and employee website
- Previous open enrollment experience preferred
- Proficiency in computer software packages, including HRIS, Salesforce, Sungard, and ORS
- Knowledge of renewing health and benefits plans
- Ability to update enrollments, policies, and rates
- Excellent communication and customer service skills
- Experience in a similar role in a healthcare-related service
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