supervisor, Partner Contact Center (Remote)
The pay range for this role may be narrower, depending on where the work is performed.Now Brewing supervisor, Partner Contact Center! #tobeapartnerFrom the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.As a supervisor in the Partner Contact Center, you will lead an analyst team in our human resources contact center, which supports our retail and retail support partners across North America. Youll ensure smooth operations and a world-class partner experience for your team and the partners we serve.As a supervisor, Partner Contact Center, you will
- Manage day-to-day contact center operations through the application of policies, procedures, and performance standards to ensure delivery of a world class partner experience.
- Support partner and team performance through goal setting, coaching and regular performance and development conversations.
- Work cross functionally with partnering business units to resolve escalated situations involving partner concerns and systematic issues.
- Create developmental opportunities for partners to strengthen their capabilities and encourage growth throughout Starbucks.
- Supervisory experience, 4 years
- Experience working in a customer service or contact center environment, 3 years
- Project management or related experience, 3 years
- Human Resources experience preferred, 2 years